Customer Experience Training Specialist

2 weeks ago


Bengaluru, Karnataka, India IGT Solutions Full time
About the Role

We are seeking a Customer Experience Training Specialist to join our team at IGT Solutions. This is an exciting opportunity for a training professional with a passion for developing customer experience skills across contact center operations.

Job Responsibilities
  • Develop and implement strategies for customer experience trainings across customer service operations in a contact center environment.
  • Design and deliver learning interventions to train customer service teams on emotional, empathy, energy, and engagement aspects of customer service delivery.
  • Cultivate a culture of coaching, customer advocacy, and engagement-oriented interactions on calls and chat.
Key Requirements
  • A proven track record of training and coaching large teams for customer success in meeting performance targets related to CSAT, DSAT, and NPS.
  • Experience in training communication, customer engagement, soft skills, and customer resolution trainings in the travel or BPO industry.
  • Ability to analyze operational insights to identify opportunities, themes, and gaps to upskill team performance on customer experience skills.
Benefits

This role offers a competitive salary of $60,000 - $80,000 per annum, depending on experience.



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