Customer Experience Training Specialist
2 weeks ago
We are seeking a Customer Experience Training Specialist to join our team at IGT Solutions. This is an exciting opportunity for a training professional with a passion for developing customer experience skills across contact center operations.
Job Responsibilities- Develop and implement strategies for customer experience trainings across customer service operations in a contact center environment.
- Design and deliver learning interventions to train customer service teams on emotional, empathy, energy, and engagement aspects of customer service delivery.
- Cultivate a culture of coaching, customer advocacy, and engagement-oriented interactions on calls and chat.
- A proven track record of training and coaching large teams for customer success in meeting performance targets related to CSAT, DSAT, and NPS.
- Experience in training communication, customer engagement, soft skills, and customer resolution trainings in the travel or BPO industry.
- Ability to analyze operational insights to identify opportunities, themes, and gaps to upskill team performance on customer experience skills.
This role offers a competitive salary of $60,000 - $80,000 per annum, depending on experience.
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Customer Experience Training Professional
1 week ago
Bengaluru, Karnataka, India IGT Solutions Full timeAbout IGT Solutions:We are a fast-growing international travel servicing operations company seeking an experienced Customer Experience Training Professional to join our team.The ideal candidate will have a passion for developing customer experience skills across contact center operations and instilling a culture of coaching, customer advocacy, and...
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Training Specialist
4 weeks ago
Bengaluru, Karnataka, India Tata AIA Life Insurance Full timeJob Title Training Specialist Job Summary We are seeking a highly skilled Training Specialist to join our team at Tata AIA Life Insurance. The successful candidate will be responsible for conducting training as per the defined levels for the assigned channel, managing and developing assigned trainers and training schedules, and executing training schedules...
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Customer Experience Specialist
3 weeks ago
Bengaluru, Karnataka, India IGT Solutions Full timeJob DescriptionWe are seeking an experienced Customer Experience Specialist - Communication Coach to join our team at IGT Solutions.About the RoleThe ideal candidate will have a strong background in communication and customer service, with experience in training and coaching staff to improve their skills.As a Customer Experience Specialist - Communication...
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Technical Training Specialist
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Bengaluru, Karnataka, India IGT Solutions Full timeJob Title: Customer Experience Strategy and Training LeadAbout the Role:IGT Solutions is seeking a seasoned Customer Experience (CE) professional to lead our CE strategy and training initiatives. As a key member of our operations team, you will be responsible for developing and implementing comprehensive CE programs that drive exceptional customer...
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Customer Experience Specialist
1 week ago
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Customer Experience Support Specialist
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Training Development Specialist
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Senior Financials Training Specialist
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Bengaluru, Karnataka, India Oracle Full timeAs a key member of Oracle University's Customer Success team, you will be responsible for supporting the development and delivery of high-quality training content for Oracle Fusion Applications.The ideal candidate will have a strong background in financial applications, with hands-on experience working under the hood with Oracle Fusion applications....
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Technical Support Specialist
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Cloud Governance Specialist
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Customer Experience Solutions Specialist
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Training and Quality Development Specialist
3 weeks ago
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Training Operations Specialist
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Bengaluru, Karnataka, India MSI Services Pvt Ltd Full timeJob OverviewWe are seeking a skilled Training Operations Specialist to join our team at MSI Services Pvt Ltd.
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Deluxe Training Experience Specialist
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Customer Experience Specialist
1 week ago
Bengaluru, Karnataka, India Goldman Sachs Full timeAt Goldman Sachs, our direct-to-consumer business provides digital solutions that help customers save and invest. As a Customer Experience Specialist in Wealth Management, you will play a critical role in ensuring the quality and compliance of our operations teams.The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial...
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Training Program Specialist
4 days ago
Bengaluru, Karnataka, India Infopace Management Pvt Ltd Full timeJob Description:We are seeking a highly organized and detail-oriented Training Program Specialist to join our team at Infopace Management Pvt Ltd in Karnataka, India.About the Role:Coordinate training programs, including developing training materials, facilitating communication, conducting training sessions, and implementing employee training...
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Customer Experience Support Specialist
1 week ago
Bengaluru, Karnataka, India Lectra Full timeLectra is a global leader in the fashion, luxury and apparel industries. We are seeking an experienced Customer Experience Support Specialist to join our team.Estimated salary: ₹ 650,000 - ₹ 900,000 per yearAbout the JobWe require a highly organized individual with strong communication skills to manage customer queries efficiently.The role involves...
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Digital Customer Experience Specialist
3 weeks ago
Bengaluru, Karnataka, India Call For Jobs Full timeAbout Call For JobsCall For Jobs is a leading organization in the industry, committed to delivering exceptional services to our customers.Job SummaryWe are seeking a highly skilled and experienced Digital Customer Experience Specialist to join our team. In this role, you will be responsible for engaging with customers, providing a superior digital...
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High Performance Training Specialist
3 weeks ago
Bengaluru, Karnataka, India Barbell Cartel Full timeAbout Barbell CartelWe're a private, exclusive gym that offers unique training experiences for individuals seeking intense and effective workouts. Our clientele consists of experienced athletes and fitness enthusiasts who are passionate about lifting and committed to their goals.Our CultureWe prioritize heavy lifting and a no-nonsense approach to fitness....