Customer Experience Ambassador

1 week ago


Bengaluru, Karnataka, India Xhipment Full time
About Xhipment

Xhipment is a Digital Freight Forwarding and Supply Chain Management Platform that simplifies Global Trade - a multi-billion-dollar opportunity worldwide.

We work closely with our customers, operating at the intersection of cutting-edge technology and a customer-obsessed team to deliver a world-class Xhipment experience.

Role Overview

We are seeking a Customer Delight Specialist who is passionate about delivering exceptional customer experiences. As a key member of our team, you will be the frontline representative, ensuring customer delight through effective communication and problem resolution.

Job Responsibilities
  • Respond to customer inquiries promptly and professionally, demonstrating empathy and understanding.
  • Thoroughly understand and research the company's products/services to accurately address customer concerns with deep empathy and a positive attitude.
  • Collaborate with internal cross-functional teams to resolve complex issues and elevate customer satisfaction.
  • You are empowered to proactively identify and anticipate customer needs, offering personalized solutions to enhance their experience.
  • Gather and analyze client data to identify possible products or services to recommend to management.
  • Provide appropriate solutions and substitutes within specified timeframes, and follow up to ensure resolution and escalate any complaint to the appropriate internal team(s).
  • Document customer interactions, feedback, and resolutions to contribute to continuous process improvement.
Requirements
  • Strong verbal and written communication skills with a keen ability to listen actively.
  • Empathy and patience in handling customer concerns, turning challenges into opportunities.
  • Problem-solving skills to address and resolve customer issues in a timely manner.
  • Ability to adapt and thrive in a fast-paced, dynamic environment.
  • Multilingual (English and Hindi) and detail-oriented with excellent organizational skills.
  • Previous experience in customer service or a related field is preferred.
  • Proficiency in using customer service software and tools.
  • A commitment to providing exceptional customer service.
What We Offer

This is an opportunity to build, operate, and scale something meaningful that solves real customer problems.

We believe in first principles thinking, being humble enough to know there is much we don't know. We will figure it out together by diving deep, staying curious, and working backwards from customer needs.

Our motto is transparency and professionalism, both internally and externally.

Salary Information

We offer a competitive salary of ₹12,00,000 per annum, reflecting the location and requirements of the role.



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