Customer Experience Representative

1 month ago

Bengaluru, Karnataka, India GN Group Full time
Customer Experience Representative Role Summary

As a Customer Experience Representative at GN Group, you will be the first point of contact for our customers, providing top-notch support and solutions to their technical inquiries. Your exceptional communication skills, empathy, and patience will enable you to deliver an unparalleled customer experience, ensuring customer satisfaction and loyalty.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness
• Determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Personal characteristics:

• Excellent Communication Skills
• Strong customer focus and ability to deliver phenomenal Jabra customer experiences
• Ability to work with diverse customer types
• Proven ability to communicate complex technical problems in a human tone and customer friendly language
• Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers
• Desire to continually learn, adapt, and work in a fun, fast-paced environment

Technical Support Specialist Role Summary

As a Technical Support Specialist at GN Group, you will be responsible for providing technical support and solutions to customers, ensuring their issues are resolved efficiently and effectively. Your technical expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Product Support Expert Role Summary

As a Product Support Expert at GN Group, you will be the subject matter expert for our products, providing in-depth technical support and solutions to customers. Your expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Jabra Support Professional Role Summary

As a Jabra Support Professional at GN Group, you will be responsible for providing technical support and solutions to customers, ensuring their issues are resolved efficiently and effectively. Your technical expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Technical Customer Support Specialist Role Summary

As a Technical Customer Support Specialist at GN Group, you will be responsible for providing technical support and solutions to customers, ensuring their issues are resolved efficiently and effectively. Your technical expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Customer Service Representative Role Summary

As a Customer Service Representative at GN Group, you will be the first point of contact for our customers, providing top-notch support and solutions to their technical inquiries. Your exceptional communication skills, empathy, and patience will enable you to deliver an unparalleled customer experience, ensuring customer satisfaction and loyalty.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Product Support Specialist Role Summary

As a Product Support Specialist at GN Group, you will be the subject matter expert for our products, providing in-depth technical support and solutions to customers. Your expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Technical Service Specialist Role Summary

As a Technical Service Specialist at GN Group, you will be responsible for providing technical support and solutions to customers, ensuring their issues are resolved efficiently and effectively. Your technical expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Customer Support Specialist Role Summary

As a Customer Support Specialist at GN Group, you will be the first point of contact for our customers, providing top-notch support and solutions to their technical inquiries. Your exceptional communication skills, empathy, and patience will enable you to deliver an unparalleled customer experience, ensuring customer satisfaction and loyalty.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Jabra Technical Support Specialist Role Summary

As a Jabra Technical Support Specialist at GN Group, you will be responsible for providing technical support and solutions to customers, ensuring their issues are resolved efficiently and effectively. Your technical expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

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