Customer Experience Representative

1 week ago

Bengaluru, Karnataka, India GN Group Full time
Customer Experience Representative Role Summary

As a Customer Experience Representative at GN Group, you will be the first point of contact for our customers, providing top-notch support and solutions to their technical inquiries. Your exceptional communication skills, empathy, and patience will enable you to deliver an unparalleled customer experience, ensuring customer satisfaction and loyalty.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness
• Determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Personal characteristics:

• Excellent Communication Skills
• Strong customer focus and ability to deliver phenomenal Jabra customer experiences
• Ability to work with diverse customer types
• Proven ability to communicate complex technical problems in a human tone and customer friendly language
• Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers
• Desire to continually learn, adapt, and work in a fun, fast-paced environment

Technical Support Specialist Role Summary

As a Technical Support Specialist at GN Group, you will be responsible for providing technical support and solutions to customers, ensuring their issues are resolved efficiently and effectively. Your technical expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Product Support Expert Role Summary

As a Product Support Expert at GN Group, you will be the subject matter expert for our products, providing in-depth technical support and solutions to customers. Your expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Jabra Support Professional Role Summary

As a Jabra Support Professional at GN Group, you will be responsible for providing technical support and solutions to customers, ensuring their issues are resolved efficiently and effectively. Your technical expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Technical Customer Support Specialist Role Summary

As a Technical Customer Support Specialist at GN Group, you will be responsible for providing technical support and solutions to customers, ensuring their issues are resolved efficiently and effectively. Your technical expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Customer Service Representative Role Summary

As a Customer Service Representative at GN Group, you will be the first point of contact for our customers, providing top-notch support and solutions to their technical inquiries. Your exceptional communication skills, empathy, and patience will enable you to deliver an unparalleled customer experience, ensuring customer satisfaction and loyalty.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Product Support Specialist Role Summary

As a Product Support Specialist at GN Group, you will be the subject matter expert for our products, providing in-depth technical support and solutions to customers. Your expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Technical Service Specialist Role Summary

As a Technical Service Specialist at GN Group, you will be responsible for providing technical support and solutions to customers, ensuring their issues are resolved efficiently and effectively. Your technical expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Customer Support Specialist Role Summary

As a Customer Support Specialist at GN Group, you will be the first point of contact for our customers, providing top-notch support and solutions to their technical inquiries. Your exceptional communication skills, empathy, and patience will enable you to deliver an unparalleled customer experience, ensuring customer satisfaction and loyalty.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

Jabra Technical Support Specialist Role Summary

As a Jabra Technical Support Specialist at GN Group, you will be responsible for providing technical support and solutions to customers, ensuring their issues are resolved efficiently and effectively. Your technical expertise, combined with your excellent communication skills, will enable you to deliver top-notch support and maintain customer satisfaction.

Responsibilities:

• Provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
• Educate customers on website tools and resources
• Document all customer contact information, customer requests, and support issues in ticketing system
• Demonstrate empathy, patience, and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Work as a team to deliver exceptional Customer Experiences in each support interaction
• Develop strong relationships with customers and create Jabra brand awareness

Requirements:

• Bachelor's in information technology or relevant diploma
• Experience supporting B2C customers within a high contact support center
• Experience with different brand cellphones, apps, and Bluetooth technology
• Experienced and effective in conflict resolution and relationship management
• Proficiency with Microsoft Office applications
• Experience with CRM systems
• Excellent communication skills – both verbal and written in English and Hindi

  • Customer Experience Representative

    5 days ago

    Bengaluru, Karnataka, India ModSquad Full time

    ModSquad OpportunityWe're seeking a skilled Customer Experience Representative to join our network. As a Mod Contractor, you'll work with top-tier brands, providing exceptional support to their customers.Key Responsibilities:Assist customers via phone, chat, or email, ensuring timely and effective issue resolution.Collaborate with ModSquad's team to provide...

  • Customer Support Representative

    2 weeks ago

    Bengaluru, Karnataka, India CapTalent HR Full time

    Job Title: Customer Support Representative - Voice (Banking) ExperienceAbout the Role: We are seeking a skilled Customer Support Representative to join our team in a Voice Banking environment. Responsibilities:Provide exceptional customer service to Banking customers via voice calls.Handle customer inquiries, resolve issues, and escalate as...

  • Customer Service Manager

    2 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    A key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...

  • Customer Service Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    Key Responsibilities:As a key member of our team, you will be responsible for managing a team of representatives who provide exceptional customer support.Leadership and Team Management:Oversee the customer service process to ensure seamless delivery of support services.Develop and implement policies and procedures to enhance customer satisfaction.Plan and...

  • Customer Experience Manager

    1 week ago

    Bengaluru, Karnataka, India NeoLotex Business Solutions Private Limited Full time

    At NeoLotex Business Solutions Private Limited, we seek an exceptional CUSTOMER EXPERIENCE MANAGER to lead our customer support team. As a key member of our organization, you will be responsible for guiding a team of representatives in delivering exceptional customer service and support.The ideal candidate will possess outstanding interpersonal and...

  • Customer Experience Manager

    2 weeks ago

    Bengaluru, Karnataka, India Futé Services Full time

    Key Responsibilities:Manage a team of customer support representatives.Oversee the entire customer service process to ensure seamless execution.Resolve customer complaints effectively and efficiently.Plan and implement training programs to standardize service delivery.Monitor individual representatives and team performance regularly.Conduct quality assurance...

  • Customer Experience Representative

    1 week ago

    Bengaluru, Karnataka, India Bosch Full time

    Job Title: Customer Experience Representative - Tele SalesThe ideal candidate will be responsible for selling automotive products and services over the phone. This role requires excellent communication skills, a persuasive sales approach, and a deep understanding of automotive products and services.Key Responsibilities:Contact potential and existing...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India VU Job Solution Full time

    Job Title: Customer Service RepresentativeJob Description:We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at VU Job Solution. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via inbound calls or chats.Listen to customer complaints and...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India CodeMarks Enterprises Private Limited Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at CodeMarks Enterprises Private Limited.As a Customer Service Representative, you will be responsible for providing exceptional customer support and ensuring that our clients receive the highest level of service.Key...

  • Customer Experience Coach

    1 week ago

    Bengaluru, Karnataka, India Orena Services Full time

    Job DescriptionOrena Services is seeking a skilled Customer Service Trainer to join our team.Key ResponsibilitiesDevelop and deliver behavioral training programs for customer service representatives.Collaborate with instructional design team to create engaging course content.Manage training environment, including reporting requirements.Represent training...

  • Customer Experience Representative

    2 weeks ago

    Bengaluru, Karnataka, India ETeam Full time

    Job Opportunity for Customer Success SpecialistWe are seeking skilled individuals to join our team as Customer Success Specialists. The role involves delivering exceptional customer experiences through effective communication, problem-solving, and proactive support.Key Responsibilities:Provide timely and accurate responses to customer inquiries and...

  • Customer Support Representative

    5 days ago

    Bengaluru, Karnataka, India Yatriv Consultants Full time

    Job Title: Customer Support RepresentativeWe are seeking a talented Customer Support Representative to join our team at Yatriv Consultants. As a Customer Support Representative, you will provide excellent customer service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India Spiderfocus Solutions Full time

    Job Title: Customer Service RepresentativeDescription:We are seeking a skilled Customer Service Representative to join our team at Spiderfocus Solutions. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Manage large volumes of incoming phone calls and respond to...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India EMPLOYMENT MANTRAS Full time

    Customer Service Role OverviewThe Customer Service Representative is a vital role within our organization, responsible for providing exceptional customer experiences through effective communication and issue resolution. This position involves:Responding to customer inquiries and resolving issues in a timely and professional manner.Managing a team of customer...

  • Customer Service Representative

    3 weeks ago

    Bengaluru, Karnataka, India Mouser Electronics Full time

    Job Title: Customer Service RepresentativeAt Mouser Electronics, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India Syngene Full time

    We are seeking a skilled Customer Service Representative to join our team. Key responsibilities include:Responding to customer inquiries via phone and emailResolving customer complaints in a professional and timely mannerProviding product information and answering questionsAs a Customer Service Representative, you will be the first point of contact for our...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India E Canna Buy Full time

    Job Title: Customer Service RepresentativeJob Description:We are seeking a highly motivated and results-driven Customer Service Representative to join our team at E Canna Buy. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.The Customer Service...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India Cemech Lexury Paints Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Cemech Lexury Paints. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Responsibilities:Place phone calls to potential clients from our computerized...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India Akrn Staffhr Solutions Full time

    We are seeking a skilled Customer Service Representative to join our team at Akrn Staffhr Solutions. This role involves providing exceptional customer support and assistance to our clients.The ideal candidate will have excellent communication and problem-solving skills, with the ability to resolve customer queries in a timely and accurate manner. They should...

  • Customer Engagement Representative

    1 week ago

    Bengaluru, Karnataka, India Lavish Holiday Pvt. Ltd. Full time

    Customer Engagement RepresentativeAbout the Role:Lavish Holiday Pvt. Ltd. is seeking an experienced Customer Engagement Representative to join our team in Bangalore. The successful candidate will be responsible for converting leads, sharing information about our leisure packages and services, and scheduling appointments to meet sales team.Key...