Customer Service Representative
1 month ago
We are seeking a skilled Customer Service Representative to join our team at Hindustan Recruitment in Bengaluru, India.
About the RoleThis is a full-time position that requires 1 to 3 years of experience in a similar customer service role. As a Customer Service Representative, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.
Key Responsibilities- Handle inbound customer inquiries and provide prompt and accurate support
- Assist customers in resolving product or service-related issues
- Ensure customer satisfaction by effectively addressing customer concerns and complaints
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal teams to resolve customer issues and escalate when necessary
- Upsell products or services to customers to maximize sales opportunities
- Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
- Proven experience as a Customer Care Executive or similar customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving ability
- Ability to handle difficult or irate customers with professionalism and empathy
- Knowledge of customer service principles and practices
- Proficient in using customer service software and CRM systems
- Ability to multitask and prioritize tasks in a fast-paced environment
We offer a competitive salary package, including an estimated salary of ₹4,00,000 per annum, based on your qualifications and experience.
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