Customer Service Representative

1 month ago


Bengaluru, Karnataka, India Hindustan Recruitment Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Hindustan Recruitment in Bengaluru, India.

About the Role

This is a full-time position that requires 1 to 3 years of experience in a similar customer service role. As a Customer Service Representative, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.

Key Responsibilities
  • Handle inbound customer inquiries and provide prompt and accurate support
  • Assist customers in resolving product or service-related issues
  • Ensure customer satisfaction by effectively addressing customer concerns and complaints
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with internal teams to resolve customer issues and escalate when necessary
  • Upsell products or services to customers to maximize sales opportunities
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
Requirements
  • Proven experience as a Customer Care Executive or similar customer service role
  • Excellent communication and interpersonal skills
  • Strong problem-solving ability
  • Ability to handle difficult or irate customers with professionalism and empathy
  • Knowledge of customer service principles and practices
  • Proficient in using customer service software and CRM systems
  • Ability to multitask and prioritize tasks in a fast-paced environment
What We Offer

We offer a competitive salary package, including an estimated salary of ₹4,00,000 per annum, based on your qualifications and experience.



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