Customer Service Representative
1 day ago
We are seeking a highly skilled Customer Service Representative to join our team at Kushal's Fashion Jewellery. As a representative of our brand, you will be responsible for delivering exceptional customer service and support to our valued clients.
Key Responsibilities:
- Provide timely and effective solutions to customer inquiries and concerns.
- Assist customers with product selection, answer questions, and offer suggestions based on available options.
- Document customer issues and inputs in our ticketing system.
- Evaluate customer needs and provide suitable solutions.
- Escalate complex issues when necessary and ensure prompt resolution.
To succeed in this role, you will need:
- A bachelor's degree in any field.
- Minimum 1-3 years of experience in customer-facing roles.
- Excellent written and verbal communication skills in English.
- Additionally, proficiency in other languages such as Hindi and Kannada is a plus.
- Strong comprehension and interpersonal skills.
- Patience when dealing with challenging customers.
We offer a comprehensive benefits package, including:
- Paid leave.
- Sick leave.
- Festival off.
- Medical insurance.
- PF (Provident Fund).
This is a day shift position, working Monday to Saturday with a fixed Sunday off. The location is Basavanagudi.
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