Customer Service Representative

1 day ago


Bengaluru, Karnataka, India Kushal's Fashion Jewellery Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Kushal's Fashion Jewellery. As a representative of our brand, you will be responsible for delivering exceptional customer service and support to our valued clients.

Key Responsibilities:

  • Provide timely and effective solutions to customer inquiries and concerns.
  • Assist customers with product selection, answer questions, and offer suggestions based on available options.
  • Document customer issues and inputs in our ticketing system.
  • Evaluate customer needs and provide suitable solutions.
  • Escalate complex issues when necessary and ensure prompt resolution.
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in any field.
  • Minimum 1-3 years of experience in customer-facing roles.
  • Excellent written and verbal communication skills in English.
  • Additionally, proficiency in other languages such as Hindi and Kannada is a plus.
  • Strong comprehension and interpersonal skills.
  • Patience when dealing with challenging customers.
Benefits

We offer a comprehensive benefits package, including:

  • Paid leave.
  • Sick leave.
  • Festival off.
  • Medical insurance.
  • PF (Provident Fund).
Work Details

This is a day shift position, working Monday to Saturday with a fixed Sunday off. The location is Basavanagudi.



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