Reservation Officer

2 weeks ago


Delhi, Delhi, India Career Craft Consultants Full time

Career Craft Consultants is seeking a Reservation Associate to join our team in the Corporate Office located near Civil Lines in Delhi.

Salary: The estimated salary for this position is ₹ 8-10 lakhs per annum, based on current market rates and industry standards.

About the Job:

We are looking for an enthusiastic and detail-oriented individual who can handle all incoming and outgoing room reservation requests, as per hotel standards and procedures.

The ideal candidate will be responsible for processing all reservation requests, changes, and cancellations in a prompt and courteous manner.

They will identify guest's reservation needs, determine appropriate room type, and verify availability of room type and rate.

The successful candidate will also provide best options for accommodation, arrange all services for guests, and serve as the point of contact.

In addition, they will prepare statistics reports on room occupancy, average room rate amongst others.

To ensure that all reservations correspondence is filed correctly and forwarded to Rooms Division Manager in a timely and organized manner.

Requirements:

  • Minimum Higher School Certificate (HSC)
  • At least 1-2 years of prior experience in a similar role in a hotel environment
  • Positive attitude, charming, and analytically capable
  • Excellent command of oral and written English
  • Sound knowledge of Microsoft Office tools, knowledge of Opera is desirable
  • Ability to work morning or evening shifts, on Sundays or Public Holidays

Note: Interviews are only conducted Face to Face. We do not charge any cost from the candidates, and there is no third party included.


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