Reservations Expert for a Dynamic Hostel Chain
6 days ago
About The Hosteller
">The Hosteller is one of the fastest-growing hostel chains in India, with 50+ hostels across the country. Our properties offer quality budget accommodation and are uniquely designed to provide an exceptional experience for global and local travelers.
">Job Title: Reservations Executive
">We are seeking an experienced Reservations Executive to join our team at our head office in Mumbai. This full-time position involves handling guest communication, reservation management, upselling, and relationship building.
">Responsibilities:
">- ">
- Guest Communication: Proactively communicate with guests through various channels to provide pre-arrival information, answer inquiries, and address concerns. Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.">
- Reservation Management: Review incoming reservations to verify accuracy, completeness, and compliance with hotel policies. Collect reservation amounts or deposits from guests to secure bookings and minimize no-shows. Coordinate with the reservations team to ensure seamless handover of guest information and payment details.">
- Upselling and Cross-Selling: Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue. Promote hotel loyalty programs, special offers, and packages to encourage guest participation.">
- Relationship Building: Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences. Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.">
Requirements:
">- ">
- Experience: Previous experience in the hospitality industry, particularly in reservations, guest services, or a related customer-facing role.">
- Skills: Excellent communication skills, both verbal and written, with the ability to convey information clearly, professionally, and concisely. Strong interpersonal skills, with the ability to build rapport, and handle guest inquiries or complaints with empathy and professionalism.">
- Education: Familiarity with reservation systems and customer relationship management (CRM) software. Proficiency in using technology, including email, chat, and reservation management systems.">
Salary Range: ₹25,000 - ₹35,000 per month, depending on experience.
">Location: Head office, Mumbai.
">Work Schedule: Full-time, with flexibility to work varied shifts, including weekends and holidays, based on operational needs.
">Benefits: Competitive salary, opportunities for career growth, and a dynamic work environment.
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