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Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team at Career Craft Consultants' Corporate Office in Delhi. As a key member of our reservations team, you will be responsible for handling all incoming and outgoing room reservation requests with precision and professionalism.
Key Responsibilities:
• Process all reservation requests, changes, and cancellations in a timely and courteous manner.
• Identify guests' reservation needs and determine the most suitable room type, verifying availability and rates.
• Provide exceptional customer service by offering personalized recommendations and arranging services as needed.
• Prepare accurate statistics reports on room occupancy, average room rate, and other relevant metrics.
• Ensure all reservations correspondence is filed correctly and forwarded to the Rooms Division Manager in a prompt and organized manner.
Requirements:
• Minimum Higher School Certificate (HSC) qualification.
• At least 1-2 years of prior experience in a similar role within the hotel industry.
• Strong communication and analytical skills, with excellent command of oral and written English.
• Proficiency in Microsoft Office tools, with knowledge of Opera desirable.
• Ability to work varied shifts, including mornings, evenings, Sundays, and public holidays.
Salary: ₹ 8,00,000 per annum (estimated), based on location and industry standards.
