Customer Service Representative
4 hours ago
We are seeking a highly motivated and results-driven Customer Service Representative to join our Voice Operations team at Alight Solutions. As a key member of our team, you will be responsible for delivering exceptional customer experiences through phone calls, ensuring that our clients receive the highest level of service.
About the Role:
- Manage customer interactions with professionalism, empathy, and a focus on resolution.
- Maintain accurate records of customer interactions, including issues raised and resolutions provided.
- Work collaboratively with internal stakeholders to ensure seamless customer experience.
- Contribute to continuous process improvement initiatives to enhance customer satisfaction and operational efficiency.
Requirements:
- Degree in a relevant field (BA, B.Com, BCA) with a minimum aggregate of 55%.
- A minimum of 1-7 years of experience in International Customer Service - Voice.
- Prior customer service experience is preferred.
- Excellent verbal and written communication skills with minimal grammatical errors.
- Basic computer operating skills, including proficiency in MS Office applications.
- Ability to work evening/night shifts and adapt to changing priorities.
What We Offer:
- An estimated annual salary range of ₹800,000 - ₹1,200,000 based on qualifications and experience.
- The opportunity to work with a dynamic and growth-oriented organization.
- A supportive and inclusive work environment that fosters professional growth and development.
Note: Immediate joiners only. Please ensure you meet the eligibility criteria before applying.
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