Customer Service Representative
1 day ago
Are you looking for a career that allows you to make a real impact on customer satisfaction?
We have an exciting opportunity for a Customer Service Representative to join our team at Genpact.
About the Role:
This is an excellent chance to develop your skills and experience in a dynamic and fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their queries, and resolving any issues they may have.
Responsibilities:
- Respond to customer inquiries and concerns via phone, email, or chat
- Provide support for data collection to enable account recovery
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and escalate product bugs
- Deliver excellent customer service to our clients
- Showcase critical thinking and analytical skills
- Demonstrate a strong work ethic and ability to work independently or as part of a team
Requirements:
- Graduate degree from any discipline
- Freshers are eligible to apply
- Previous experience in a customer-facing role (chat, email, voice)
- Effective probing skills and analyzing/understanding skills
- Analytical skills with a customer-centric approach
- Excellent proficiency in written English with a neutral accent
- Flexibility to work on a varied schedule, including weekends
What We Offer:
- A competitive salary: $55,000 - $65,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to work with a global company and make a real difference in people's lives
About Us:
Genpact is a global professional services firm that delivers business solutions to leading companies around the world. Our 125,000+ employees across 30+ countries are driven by our purpose: to create lasting value for clients through relentless innovation, entrepreneurial agility, and a passion for making a difference. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
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