Customer Service Representative

1 day ago


Delhi, Delhi, India Genpact Full time

Are you looking for a career that allows you to make a real impact on customer satisfaction?

We have an exciting opportunity for a Customer Service Representative to join our team at Genpact.

About the Role:

This is an excellent chance to develop your skills and experience in a dynamic and fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their queries, and resolving any issues they may have.

Responsibilities:

  • Respond to customer inquiries and concerns via phone, email, or chat
  • Provide support for data collection to enable account recovery
  • Maintain a deep understanding of client processes and policies
  • Reproduce customer issues and escalate product bugs
  • Deliver excellent customer service to our clients
  • Showcase critical thinking and analytical skills
  • Demonstrate a strong work ethic and ability to work independently or as part of a team

Requirements:

  • Graduate degree from any discipline
  • Freshers are eligible to apply
  • Previous experience in a customer-facing role (chat, email, voice)
  • Effective probing skills and analyzing/understanding skills
  • Analytical skills with a customer-centric approach
  • Excellent proficiency in written English with a neutral accent
  • Flexibility to work on a varied schedule, including weekends

What We Offer:

  • A competitive salary: $55,000 - $65,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a global company and make a real difference in people's lives

About Us:

Genpact is a global professional services firm that delivers business solutions to leading companies around the world. Our 125,000+ employees across 30+ countries are driven by our purpose: to create lasting value for clients through relentless innovation, entrepreneurial agility, and a passion for making a difference. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.



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