Customer Service Representative
19 hours ago
**Job Title:** Customer Service Representative
**About GEDU Global Education:
We are a leading education provider, dedicated to helping students achieve their goals. Our team is passionate about delivering exceptional customer service and supporting our students throughout their academic journey.
**Estimated Salary Range:** ₹350,000 - ₹550,000 per annum
**Job Description: Company Overview
GedU Global Education is a renowned institution committed to excellence in education. As a Customer Relations Officer, you will play a vital role in promoting our programs and building strong relationships with prospective students and stakeholders.
**Job Responsibilities:*
- Developing Relationships: Build and maintain solid relationships with prospective students and company stakeholders through effective communication and personalized engagement.
- Process Management: Manage end-to-end process flows, including calling, chats, emails, and data management, to ensure seamless interactions with customers.
- Inbound Queries: Handle inbound queries from multiple channels, including telephone, email, and web chat, responding promptly and professionally to customer inquiries.
- Outbound Sales: Make outbound calls to convert prospective student leads into applications for study, utilizing persuasive communication skills to secure enrollments.
- Data Accuracy: Ensure accurate and timely recording of customer data into all relevant systems, maintaining the highest standards of data integrity.
- Issue Resolution: Identify and report back on issues and trends affecting the student journey, providing actionable insights to improve customer satisfaction.
- Cross-Selling: Offer relevant products and services to customers, enhancing their overall experience and driving business growth.
**Required Skills and Qualifications:*
- Fluency in English: Fluency in written and spoken English is essential; proficiency in other languages is a plus.
- Problem-Solving: Proven self-starter and problem solver, able to think critically and make sound decisions.
- Goal Orientation: Deadline-driven and goal-oriented, with a focus on achieving targets and exceeding expectations.
- Positive Attitude: A positive attitude and customer-focused approach, always putting the needs of others first.
- Judgment and Discretion: Ability to act with tact, good judgment, and discretion when dealing with sensitive or confidential information.
- Communication Skills: Excellent interpersonal, oral, and written communication skills, enabling effective interaction with diverse individuals.
- Teamwork: Ability to work collaboratively as part of a team, contributing to a positive and supportive work environment.
**Benefits:*
- Competitive Salary: Attractive salary package, reflecting the importance we place on attracting and retaining top talent.
- Opportunities for Growth: Opportunities for career advancement and professional development, helping you grow both personally and professionally.
- Supportive Work Environment: Collaborative and dynamic work environment, fostering creativity, innovation, and teamwork.
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