Customer Service Representative

2 weeks ago


Delhi, Delhi, India FinQuan Full time

Overview

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We are FinQuan, a company that values our customers and strives to provide exceptional service. As a Customer Service Representative, you will be at the forefront of this effort, ensuring that our clients receive the support they need.

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Estimated Salary: $50,000 - $60,000 per year

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Job Description

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As a Senior Customer Service Representative, you will be responsible for providing impeccable customer service, responding to inquiries by phone and tickets/chats, and ensuring proper handling of customer requests. You will also gather customer information to make appropriate recommendations and handle all issues raised by customers. Additionally, you will document customer issues by entering them into the ticketing system and perform necessary follow-ups to ensure customer service expectations are met.

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Key Responsibilities:

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  • Provide exceptional customer service via phone, email, and chat">
  • Respond to customer inquiries in a timely and professional manner">
  • Resolve customer complaints and issues efficiently">
  • Document customer interactions and issues in the ticketing system">
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues">
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • Fluency in English and French (bilingual)">
  • Impeccable fluency in spoken French and great command over the language">
  • Proficient use of a computer and various programs">
  • High school certificate or equivalent">
  • 1+ year of experience in customer service (preferably in a bilingual environment)">
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Benefits

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We offer a range of benefits to support your well-being and career growth, including:

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  • A competitive salary ($50,000 - $60,000 per year)">
  • A dynamic and supportive work environment">
  • Ongoing training and development opportunities">
  • A comprehensive benefits package">
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Location

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This role is based in a home office setting, allowing you to work from the comfort of your own space. We require a stable internet connection and a quiet workspace.



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