Customer Service Representative

19 hours ago


Delhi, Delhi, India Raise Financial Services Full time
About the Role:
We are seeking a highly skilled and customer-focused individual to join our Customer Service team at Raise Financial Services. As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive support, effective issue resolution, and empathetic communication.

Key Responsibilities:
• Provide top-notch customer service via various channels (phone, email, chat) to ensure timely and effective issue resolution.
• Respond to customer inquiries in a prompt and professional manner, ensuring accurate information and resolutions are provided.
• Work collaboratively with internal stakeholders to resolve complex customer issues and improve overall customer satisfaction.
• Continuously strive to improve customer experience by soliciting feedback, identifying areas for improvement, and implementing changes as needed.

Requirements:
- 2-4 years of experience in a similar role, preferably in the financial services industry.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal teams.
- Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
• Ability to work in a fast-paced environment, meeting deadlines and handling multiple priorities simultaneously.

What We Offer:
Competitive salary range: ₹25 Lakhs - ₹35 Lakhs per annum
A dynamic and supportive work environment that fosters growth and development.
Opportunities for professional growth and advancement within the company.
Collaborative team environment with a focus on employee well-being and satisfaction.

Location:
Mumbai, India (Borivali East)

About Us:
Raise Financial Services is a leading provider of technology-led consumer products and infrastructure services in the Indian market. Our mission is to deliver exceptional customer experiences through innovative products and services, while fostering a culture of growth, collaboration, and fulfillment.

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