Customer Service Representative

4 weeks ago


Delhi, Delhi, India MASSH - Minimal Access Smart Surgery Hospital Full time

About MASSH - Minimal Access Smart Surgery Hospital

We are a leading network of Super Speciality Hospitals, providing advanced treatments in various fields. Our mission is to deliver exceptional patient care and experience.

Job Summary

We are seeking a skilled Call Center Specialist to join our team at our New Delhi location. As a Customer Service Representative, you will be responsible for providing top-notch support to our patients and stakeholders, ensuring excellent communication and customer satisfaction.

About the Role

This is a full-time on-site position that requires strong interpersonal skills, empathy, and problem-solving abilities. The ideal candidate will have previous experience in contact centers and proficiency in computer literacy.

Responsibilities

  • Provide exceptional customer service and support to patients and stakeholders via phone, email, or other communication channels
  • Respond to inquiries, resolve issues, and escalate concerns as necessary
  • Maintain accurate records and documentation of customer interactions
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date with hospital policies, procedures, and industry developments

Requirements

  • Bachelor's degree in a related field (e.g., business, communications, healthcare)
  • At least 1 year of experience in contact centers or customer-facing roles
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Proficiency in computer software and systems
  • Ability to work well under pressure and prioritize tasks efficiently

What We Offer

A competitive salary package (estimated $40,000 - $60,000 per annum) and a comprehensive benefits program, including medical insurance, paid time off, and professional development opportunities.



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