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Hotel Front Desk Supervisor

1 month ago

Delhi, Delhi, India Tivoli Hotels & Resorts Full time

Tivoli Hotels & Resorts is a renowned hospitality brand with 16 properties across Portugal, Brazil, and Qatar. With over 85 years of experience, we differentiate ourselves through unique and authentic experiences offered to guests along with innovative and outstanding service.

We are seeking a Front Office Executive to join our team in New Delhi, India. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes.

Job Requirements

  • A minimum of 1-3 years of experience in a similar role in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to present yourself in a professional manner.
  • The ability to speak multiple languages is highly desirable.
  • Strong problem-solving skills and the ability to handle difficult situations with diplomacy and tact.
  • Demonstrate exceptional customer service and teamwork skills.
  • Basic computer knowledge and familiarity with hotel reservation systems.

Responsibilities

  • Greet and welcome guests in a friendly and professional manner.
  • Manage guest inquiries and provide accurate information about hotel facilities, services, and local attractions.
  • Handle guest check-ins and check-outs efficiently and accurately.
  • Responsible for the registration of guests, assigning rooms, and issuing room keys/cards.
  • Ensure all guest accounts are created and maintained accurately.
  • Handle guest complaints and resolve issues promptly and effectively.
  • Coordinate with other hotel departments to fulfill guest requests.
  • Maintain a clean and organized front desk area.
  • Assist in the training and development of new front office staff as required.

Salary Information

We offer an attractive salary of ₹450,000 per annum, commensurate with experience. This salary is based on national averages for similar roles in New Delhi, India.