Lead Front Office Operations Manager
3 days ago
About SMA - Strategic Management Alliance:
We are a renowned international hotel chain, part of a prestigious group. Our hotels offer luxurious accommodations, world-class amenities, and exceptional guest services.
Job Title: Lead Front Office Operations Manager
Estimated Salary: 10-12 LPA in Delhi-NCR.
Job Description:
The Lead Front Office Operations Manager will oversee front office operations, ensuring seamless guest experiences and managing a dynamic team.
Main Responsibilities:
- Manage daily front office operations to maintain high service standards.
- Train and supervise front office staff to achieve guest satisfaction goals.
- Oversee guest check-in/check-out procedures, reservations, and billing.
- Address guest concerns and resolve issues promptly.
- Collaborate with other departments to provide personalized guest experiences.
- Monitor department budgets and ensure financial objectives are met.
- Analyze guest feedback and implement improvements.
- Maintain compliance with brand standards and operational policies.
Key Qualifications:
- Bachelor's degree in Hospitality Management or a related field.
- 8-10 years of experience in five-star hotels, preferably leading front office operations.
- Strong leadership and team management skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in hotel management software.
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