Front Office Operations Manager
4 days ago
We are seeking a highly skilled Assistant Front Office Manager to join our team at AccorHotel. As a key member of our Front Office department, you will be responsible for providing exceptional service to our guests, ensuring seamless front desk operations, and leading a team of front office associates.
Key Responsibilities:
* Supervise and coordinate front office operations, ensuring efficient check-in and check-out processes, and maintaining high levels of guest satisfaction.
* Develop and implement training programs to enhance the skills and knowledge of front office associates, promoting a culture of excellence and customer service.
* Collaborate with the Front Office Manager to establish and maintain policies, procedures, and standards, ensuring alignment with company goals and objectives.
* Analyze and evaluate front office performance, identifying areas for improvement and developing strategies to enhance efficiency and productivity.
* Foster a positive and inclusive work environment, promoting teamwork, open communication, and guest-focused service.
Requirements:
* 2+ years of experience in front office management, preferably in a luxury hotel setting.
* Proven track record of success in leading front office teams, with a focus on customer service, employee development, and operational excellence.
* Strong analytical and problem-solving skills, with the ability to interpret data and develop effective solutions.
* Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders, including guests, staff, and management.
Working Conditions:
* This is a full-time position, with a regular schedule of 40 hours per week.
* The position requires frequent standing, walking, and lifting, as well as the ability to work in a fast-paced environment with multiple priorities.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for professional growth and development, with a focus on leadership and management skills.
* A dynamic and supportive work environment, with a strong focus on teamwork and guest satisfaction.
AccorHotel is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates who reflect the diversity of our guests and the communities we serve.
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