Duty Manager

4 weeks ago


Delhi, Delhi, India AccorHotel Full time
Job Description

Job Title: Duty Manager - Front Office Operations

Job Summary:

We are seeking a highly skilled Duty Manager to oversee the front office operations of our hotel. The successful candidate will be responsible for ensuring the highest quality service is delivered to our guests, while maintaining the highest standards of departmental performance.

Key Responsibilities:

  • Conduct daily briefings to ensure all team members are aware of their responsibilities and tasks.
  • Manage and supervise all tasks of front office staff to ensure the highest quality service is delivered.
  • Analyze rate variance reports to ensure rooms revenue control, approve discounts, and rebates.
  • Communicate with the Front Office Manager on all matters regarding guest services and hotel operations.
  • Ensure documentation of all guest-related issues using the logbook.
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
  • Provide management presence at all times by assisting with the handling of guest needs and complaints.
  • Assist Guest Relations in greeting, rooming, and sending off guests.
  • Inspect the front of house and back of house regularly for cleanliness and orderliness.
  • Ensure that front-line staff complies with marketing techniques and maximizes sales.
  • Check billing instructions, monitor guest credit, and act upon any discrepancies.
  • Coordinate full house situations and make all necessary arrangements to handle overbooking and pledge relocates.
  • Ensure procedures of OnCall Valet Desks and driveways are manned at all times and run efficiently.
  • Ensure the Safety, Security, and Loss Control policies and procedures are compiled with at the lobby and driveway.
  • Handle and manage hotel emergencies.
  • Conduct Night Audit Process for the hotel.
  • Team Management:
    • Provide department orientation and training of the hotel service standards, procedures, and programs.
    • Constantly monitor team members' appearance, attitude, and degree of professionalism.
    • Motivate and provide a work environment that brings out the best in team members.
  • Other Responsibilities:
    • Maintain complete knowledge of all food and beverage services, outlets, and hotel services/features.
    • Be fully conversant with hotel fire and life safety/emergency procedures.
    • Attend all briefings, meetings, and trainings as assigned by management.
    • Report for duty on time, wearing clean and complete uniform at all times.
    • Maintain a high standard of personal appearance and hygiene at all times.
    • Perform other reasonable duties assigned by the Management of the Hotel.

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