Front Desk Operations Manager

3 weeks ago


Delhi, Delhi, India Accor Full time

Job Title: Duty Manager-Novotel New Delhi City Centre

Job Summary

The Front Desk Operations Manager will be responsible for ensuring the smooth operation of the front desk, managing guest services and hotel operations, and maintaining high standards of customer service.

Key Responsibilities
  1. Review, analyze and suggest improvements to work flow and standards at the Front Desk
  2. Analyze rate variance reports to ensure rooms revenue control, approve discounts and rebates
  3. Communicate with the Front Office Manager on all matters regarding guest services and hotel operations
  4. Ensure documentation of all guest-related issues using the logbook
  5. Sign media and supervise shift handover procedures
  6. Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
  7. Ensure the Safety, Security and Loss Control policies and procedures are complied with at the lobby and driveway. Handle and manage hotel emergencies
  8. Conduct Night Audit Process for the hotel
Requirements
  • Diploma in Tourism / Hospitality Management
  • Minimum 4 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage

What is in it for you?

  1. Collaborate with a dynamic and dedicated team
  2. Contribute to the success of a global hospitality leader
  3. Grow and develop your skills and knowledge in a supportive environment
  4. Enjoy a competitive salary and benefits package

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