Customer Success Expert for E-commerce Brands

3 weeks ago


Bengaluru, Karnataka, India BiteSpeed Full time

We are a dynamic SaaS startup revolutionizing the marketing, support, and sales landscape for e-commerce brands. Our mission is to empower businesses to succeed in the ever-evolving digital commerce space.

As a Customer Success Expert at BiteSpeed, you will play a vital role in ensuring our customers achieve their goals and objectives. Your primary responsibility will be to deliver exceptional onboarding experiences, track product adoption, and provide actionable insights to drive upsells and expansion revenue.

The ideal candidate will have 3+ years of experience in B2B customer onboarding, managing customer success & support at a SaaS startup. You should possess a genuine interest in conversations with people from diverse backgrounds, a strong ability to empathize, and a passion for helping others succeed.

BiteSpeed offers a unique work culture that values personal transformation, wealth creation, and winning together. Our team is built on five core values: Go Above And Beyond, Making Things Happen, Say It Like It Is, Progress Over Perfection, and Don't Take Yourself Seriously, Take Your Work Seriously.

Our compensation package includes a competitive salary range of ₹18-22 lakhs per annum, generous equity (ESOP), health insurance cover, work-from-home budget, quarterly offsites, cult fitness membership, unlimited leaves, and salary in advance. If you're passionate about delivering exceptional customer experiences and are driven by a desire to make a meaningful impact, we encourage you to explore this opportunity further.



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