Global Customer Success Expert for E-commerce Brands

3 weeks ago

Bengaluru, Karnataka, India BiteSpeed Full time

At BiteSpeed, we're shaping the future of commerce with our AI-native Marketing, Support & Sales suite. We're looking for a skilled Global Customer Success Expert to join our team in Bangalore.

About the Role:

  • Owning customer relationships and making them successful and fans of BiteSpeed.
  • Giving customers a delightful onboarding experience and helping them get setup for success.
  • Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
  • Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

What You'll Do:

  • We want you to deliver a service experience that parallels a Michelin star Italian restaurant.
  • You'll genuinely like helping people and making them successful.
  • You have 3+ years of experience in B2B customer onboarding, managing customer success & support at a SaaS startup.
  • You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Location and Salary:

We offer an estimated salary of ₹1.5-2.5 crores per annum based on your experience, including generous equity (ESOP) and top-of-market pay for the right folks.

Our Way Of Life:

Over time, we've realized that while we're super excited about shaping the future of commerce, a big part of why people join us and stick with us is because they resonate with our way of life. It's taken us time to discover and articulate what our culture feels like, this evolving document is an attempt to candidly share what it's like working at BiteSpeed.

Benefits:

  • Health Insurance: Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit.
  • Quarterly Offsites: Quarterly offsites are a core part of the BiteSpeed culture, ranging from intense quarter planning sessions to crazy mafia nights and competitive cricket matches.
  • Cult Fitness Membership: All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
  • Personal Development: We sponsor courses, conference tickets, books on a case-to-case basis to ensure we're constantly growing.
  • Unlimited Leaves: We trust people to make good decisions on when they need a break and for how long.
  • Salary In Advance: Trust first, by default. We pay out salaries in the first week of the month.

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