E-commerce Specialist for Customer Success

1 week ago


Bengaluru, Karnataka, India myGwork Full time

Are you passionate about e-commerce and customer success?

We are seeking an experienced E-commerce Specialist to join our team at myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As an E-commerce Specialist, you will be responsible for supporting sellers on Amazon India marketplace to become successful by providing them with actionable, time-bound voice-based nudges to grow and improve their business.

About the Role

We are looking for a highly motivated and results-driven individual who is comfortable working in a fast-paced environment with minimal supervision. The ideal candidate will have sales experience, excellent customer interfacing skills, and the ability to analyze data and gather actionable conclusions.

Key Responsibilities:
  • Understand products and services offered by Amazon Services and articulate its functions and benefits to external audiences.
  • Help define the seller base and industry verticals we target for various Amazon services using local knowledge, learnings from work, and available tools.
  • Identify valuable sellers and select them for Amazon services.
  • Support retailers with valuable inputs and help them become successful on Amazon marketplace.
  • Track and monitor own performance.
  • Be a subject matter expert for peers.

A typical day as an E-commerce Specialist involves helping support marketplace business to achieve metrics or contributing by surfacing seller pain points through Voice of Seller (VOS) mechanisms, which can be actionable inputs for multiple other program teams.

About the Team

We are a multi-lingual, multi-cultural team with a high diversity ratio and strong performance culture. Our team helps support sellers on Amazon India marketplace to become successful by providing them with actionable, time-bound voice-based nudges to grow and improve their business.

BASIC QUALIFICATIONS:
  • 1+ years of sales experience.
PREFERRED QUALIFICATIONS:
  • Bachelor's degree.

Estimated salary: ₹6-8 Lakhs per annum (dependent on experience).



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