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International Customer Support Specialist for E-Commerce

2 months ago

Bengaluru, Karnataka, India Bangalore Job Hub Full time

Job Title: International Customer Support Specialist for E-Commerce

About the Role: We are seeking a highly skilled and experienced International Customer Support Specialist for our E-Commerce platform. The successful candidate will be responsible for handling inbound and outbound calls from international customers, providing exceptional customer service, and resolving issues in a timely manner.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers.
  • Provide exceptional customer service, addressing inquiries, and resolving issues.
  • Communicate effectively in English, demonstrating excellent verbal and written skills.
  • Collaborate with cross-functional teams to meet service level agreements (SLAs).

Qualifications:

  • Bachelor's degree (UG/Grads) preferred.
  • Minimum 6 months of experience in international voice process or customer support.
  • Strong communication skills, active listening, and problem-solving abilities.
  • Ability to work in a dynamic environment and adapt to changing priorities.