Technical Support Engineer
2 weeks ago
At Connectpro Management Consultants Private Limited, we are seeking an exceptional Technical Support Engineer to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our network infrastructure and providing top-notch technical support to our employees.
Salary: ₹850,000 - ₹1,050,000 per annum
About the RoleThis is an exciting opportunity for a skilled and motivated individual to take on a challenging role that requires strong technical expertise, excellent problem-solving skills, and effective communication abilities. As a Technical Support Engineer, you will be responsible for:
- Installing, configuring, and troubleshooting desktop systems, workstations, servers, and network issues in a heterogeneous environment.
- Maintaining passwords, data integrity, and file system security for the desktop environment.
- Communicating technical information to both technical and non-technical personnel.
- Triaging, diagnosing, and/or transferring work requests and incidents to appropriate groups.
- Handling the ticket backlog and day-to-day IT support activities.
- Providing onboarding support for new users, devices, and software applications.
We are looking for a highly skilled and dedicated individual who can work independently with minimal supervision. The ideal candidate will have:
- Bachelor's degree in Information Systems or a related field.
- Excellent working knowledge of Windows 10/11 operating systems and experience with troubleshooting OS/file system/network-related issues.
- Strong understanding of TCP/IP, DNS, DHCP, firewalls, and UTM configurations.
- Experience with Microsoft Outlook and proficiency in supporting colleagues with connectivity, configuration, and data file issues.
- Ability to switch between Windows, Linux, and Mac OS environments.
If you are a motivated and detail-oriented professional with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity.
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