Technical Support Consultant
1 week ago
This is a full-time on-site role for a Technical Support Engineer at Stack Wealth. The Technical Support Engineer will work closely with our development and DevOps teams to ensure seamless delivery of our digital wealth management solution.
**Responsibilities include:**
• Providing exceptional customer support and service to ensure a seamless experience for our clients.
• Troubleshooting and resolving complex technical issues escalated from L1.
• Developing and maintaining technical documentation and knowledge base articles.
• Collaborating with internal teams to resolve customer issues.
**Requirements include:**
• 2-5 years of experience in technical support or related field.
• Strong experience in Node.js, PostgreSQL or MongoDB, and AWS Cloud (ECS, S3, Lambda, RDS).
• Excellent problem-solving skills, attention to detail, and communication skills.
**Salary Range:** $100,000 - $130,000 per year.
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