Technical Leadership Opportunity for Support Engineers
19 hours ago
Amazon Global Store is a dynamic platform that enables cross-border customers to experience hassle-free, localized shopping. Our mission is to provide an one-stop shopping experience to international customers by delivering solutions that reach customers worldwide, providing a world-class shopping experience in their local language, payments, and currencies.
We are seeking an experienced Engineering Manager to lead our growing team of Support Engineers. As a key member of our team, you will be responsible for maintaining software services, handling production issues, managing security and availability risks, automating processes, and driving operational excellence across the organization.
This role involves close collaboration with software developers, product managers, and business teams to support global launches and expansions of our program. You will direct management of 10+ Support Engineers, ensuring high service availability, driving process and service improvements, building team innovation, and translating it into your roadmap.
BASIC QUALIFICATIONS:
- BS in Computer Science/Engineering or equivalent industry experience
- 10+ years of development/technical support experience, including 2+ years as an individual contributor or manager
- 3+ Years of team management experience
- Excellent verbal and written communication skills
- Strong debugging/troubleshooting skills
- Ability to solve complex problems independently
- Strong understanding of support processes - SLA, handling tickets, monitoring, processes, and metrics
- Proven ability to write scripts and automation
- Understanding of the complete deployment life cycle from design, build, test, and deploy
PREFERRED QUALIFICATIONS:
Strong focus on metrics-driven and operational excellence
- Ability to hire and develop great people
- Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
- A proven track record of taking ownership and driving results on technical projects
We offer a competitive salary range of $175,000 - $250,000 per annum, depending on experience and qualifications.
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