Hardware Technical Support Specialist
2 days ago
We are seeking a skilled Hardware Technical Support Engineer to join our team at Nymble. As a Hardware Technical Support Engineer, you will be responsible for providing exceptional support to our users and collaborating with our customer success team to ensure their needs are met.
Job SummaryThis role involves working closely with our engineering team to diagnose and troubleshoot complex technical issues related to our cooking robots. You will be required to recreate and test field issues to ensure accurate problem identification and resolution. Your expertise in electronics and electromechanical systems will be crucial in delivering top-notch assistance to our users.
About the RoleAs a Hardware Technical Support Engineer at Nymble, your key responsibilities will include:
- Collaborating with the customer success team to deliver an exceptional user experience
- Diagnosing and troubleshooting hardware and software issues with precision and efficiency
- Conducting thorough root cause analysis (RCA) of field issues, providing comprehensive documentation
- Communicating technical issues effectively to the engineering team, facilitating the development of permanent corrective measures
- Recreating and testing field issues to ensure accurate problem identification and resolution
To be successful in this role, you will need:
- A Bachelor's degree in Mechanical, Electronic, or Electrical Engineering
- Minimum of 2 years of experience in electronics and electromechanical system troubleshooting
- Strong understanding of fundamental electronics principles
- Proven experience in diagnosing and troubleshooting electronic products
- Proficiency in using Microsoft Office suite
- Ability to work in rotational US shift timings (Between 10pm IST and 12pm IST)
We are looking for individuals who possess:
- Problem-solving prowess: The ability to tackle complex technical challenges and find innovative solutions
- Communication skills: The capacity to explain technical concepts clearly to both technical and non-technical audiences
- Attention to detail: A meticulous approach that ensures thorough documentation and accurate issue resolution
- Customer-centric mindset: A passion for providing exceptional support and enhancing user satisfaction
The estimated salary for this role is $120,000 - $150,000 per year, based on industry standards and location.
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