Hardware Support Specialist
3 weeks ago
Nymble is a fast-growing Series-A funded startup backed by top-tier venture capital firms.
We're seeking a highly skilled Hardware Technical Support Engineer to join our team. As a key member of our customer support efforts, you will work closely with our customer success team to deliver exceptional user experiences.
**Key Responsibilities**:
• Collaborate with the customer success team to provide top-notch support to our users.
• Diagnose and troubleshoot complex hardware and software issues with precision and efficiency.
• Conduct thorough root cause analysis (RCA) of field issues and provide comprehensive documentation.
• Communicate technical issues effectively to the engineering team to facilitate the development of permanent corrective measures.
• Recreate and test field issues to ensure accurate problem identification and resolution.
**Requirements**:
• Bachelor's degree in Mechanical, Electronic, or Electrical Engineering.
• Minimum of 2 years of experience in electronics and electromechanical system troubleshooting.
• Strong understanding of fundamental electronics principles.
• Proven experience in diagnosing and troubleshooting electronic products.
• Proficiency in using Microsoft Office suite.
**What We're Looking For**:
• Problem-solving prowess: You thrive on tackling complex technical challenges and finding innovative solutions.
• Communication skills: You can explain technical concepts clearly to both technical and non-technical audiences.
• Attention to detail: Your meticulous approach ensures thorough documentation and accurate issue resolution.
• Customer-centric mindset: You're passionate about providing exceptional support and enhancing user satisfaction.
We're a team of passionate individuals working together to revolutionize the cooking industry with our autonomous cooking robots. If you're excited about the prospect of joining our mission, apply today
We're an equal opportunities employer and welcome applications from diverse candidates.
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