Technical Support Specialist

2 days ago

Bengaluru, Karnataka, India Clarivate Full time

We are seeking a highly skilled Technical Support Specialist to join our team in Bangalore. This is an exciting opportunity for a proactive Technology Enthusiast who thrives in a fast-paced, dynamic environment.

About the Role

As a Technical Support Specialist, you will provide first-line support to our internal and external customers, utilizing your expertise in Active Directory Management, O365 admin console management, and Incident, Request, and Access management.

Key Responsibilities
  • Monitor critical elements of the IT infrastructure, respond to system alerts, and assist users with their technical issues.
  • Provide real-time ticket entry and effective communication between customers and subject matter experts.
  • Provision hardware and software, maintaining audit controls and compliance tracking.
  • Deliver 1st level support to resolve IT problems across the organization, including workstations, mobile computers, printers, peripherals, desk phones, application access, VPN, etc.
About You

We are looking for an individual with a strong passion for technology, excellent analytical skills, and the ability to thrive in a cross-cultural environment. A proven track record of working in a support/service capacity, preferably in a global IT organization, is essential.

Requirements
  • A minimum of 2 years' experience in a support/service capacity.
  • Knowledge of ITIL best practices (ITIL Foundations certification preferred but not mandatory).
  • Experience in IT Service Management process and tools or equivalent.
  • Flexible, confident, and customer-focused individual with good problem-solving skills.
  • Strong troubleshooting skills, including incident resolution and foundational IT technical issues.
  • Experience interacting with external suppliers & service providers.
  • Proficiency in personal computer operating systems, security, and office automation software.
About the Team

Our existing team is a diverse and skilled group, collaborating to provide exceptional IT service and solutions. We are committed to delivering top-notch support for our users, leveraging our expertise in ITIL practices, Active Directory user management, O365 admin console management, Windows troubleshooting, and hardware (laptop/desktop) troubleshooting.

What We Offer

This full-time position offers a competitive salary of ₹600,000 per annum, based on qualifications and experience. In addition to a comprehensive benefits package, we offer opportunities for professional growth and development in a dynamic, innovative environment.

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