Technical Support Specialist
4 weeks ago
Transform Your Career with Siemens Technology and Services Private Limited
We're committed to putting our people first, and that's why we're looking for a talented Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a vital role in providing expert technical assistance to our German-speaking customers.
Key Responsibilities:
- Provide technical support to German-speaking customers via phone, email, and ticketing system.
- Diagnose and troubleshoot technical issues, guiding customers through solutions.
- Manage and resolve customer cases/tickets, ensuring timely and accurate responses.
- Collaborate with internal teams to escalate and resolve complex issues.
- Document customer interactions, technical issues, and resolutions in the support system.
- Maintain a high level of customer satisfaction by delivering professional and courteous support.
- Stay updated with product knowledge, industry trends, and best practices in technical support.
Requirements:
- Fluent in German (both written and spoken).
- Strong technical aptitude and problem-solving skills.
- Experience in a technical support or customer service role, preferably handling calls and cases/tickets.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with ticketing systems and remote support tools.
- Bachelor's degree in computer science, Information Technology, or a related field is preferred.
About Siemens Technology and Services Private Limited
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
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