Advanced Technical Support Specialist

1 week ago


Bengaluru, Karnataka, India Value Point Systems Pvt Ltd Full time

Role Overview

We are hiring an Advanced Technical Support Specialist to join our team at Value Point Systems Pvt Ltd in Bangalore. This is a full-time position requiring 4+ years of experience in technical support and troubleshooting.

About the Company

Value Point Systems Pvt Ltd is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates and accelerates digital transformation for its customers' businesses, connecting 75,000+ organizations from all sectors with hundreds of best-in-class IT vendors, alongside its own services and solutions.

Job Responsibilities

  • Resolve incidents and complete service tickets on various technologies, including hardware, operating systems, virtualization, patch management, backup, and others.
  • Provide first response via remote support whenever possible, transfer and track tickets to closure, and conduct onsite visits when necessary.
  • Participate in the NOC resolver group during off-hours or when not working on active incident tickets.

Required Skills and Qualifications

  • 4+ years of experience in technical support and troubleshooting.
  • Proficiency in hardware, operating systems, virtualization, patch management, backup, and other relevant technologies.

Salary and Benefits

The estimated salary for this position is ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.



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