Advanced Technical Support Specialist
1 week ago
In this challenging role, the Senior Systems Engineer will apply advanced technical expertise to resolve complex systems-level issues for Tintri customers.
- Apply independent judgment to accomplish objectives and work closely with engineering and other technical business units to increase knowledge and resolve customer issues.
- Communicate procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment.
- Identify and provide resolutions to a diverse range of complex technical problems and mentor others in providing validated technical information, support process instructions, and special support requirements.
- Contribute to a centralized problem identification and resolution database and may provide senior or expert-level tasks similar to Engineering for assigned products or skills.
- Develop and implement resolutions to identified problems and follow standard practices and procedures.
Key Qualifications:
- 5-year proven experience in technical support or system administration with a strong focus on VMware, Hyper-V, networking, Linux, and storage technologies.
- Microsoft Hyper-V, MCS, and/or VMware VCP certification or equivalent Hypervisor administration work experience.
- Proficiency in troubleshooting complex technical issues and providing effective solutions.
- Strong knowledge of virtualization technologies, networking protocols (TCP/IP, VLAN, DNS, DHCP), Linux operating systems, and storage concepts (SAN/NAS).
- Experience on performance-related issues and network optimization.
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