Advanced Desktop Support Specialist
1 week ago
**Job Overview**
We are seeking an experienced Advanced Desktop Support Specialist to join our team at Excis Compliance Ltd. This is a full-time position that requires strong technical skills and excellent customer service abilities.
The successful candidate will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
In addition, the engineer will facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Key responsibilities include providing Break Fixes, fault diagnosis, and resolution, as well as fault analysis to customers' various core operating systems and platforms.
The ideal candidate will have at least 2 years of relevant experience and working technical knowledge of Windows operating systems.
Salary: £40,000 - £60,000 per annum, depending on experience.
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