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Advanced IT Support Specialist

1 month ago

Bengaluru, Karnataka, India Nexthire Full time
Job Summary

We are seeking a highly skilled Advanced IT Support Specialist to join our team at SA Tech in Bangalore. As an integral part of our IT department, you will be responsible for providing expert technical support and troubleshooting services to ensure the smooth operation of our IT systems.

Key Responsibilities
  • Technical Support:
  • Provide level 2 support for hardware, software, and network issues.
  • Troubleshoot and resolve complex technical problems escalated from level 1 support.
  • Assist with the installation, configuration, and maintenance of IT equipment and software.
  • System Administration:
  • Perform sysadmin activities such as scheduling overnight backups and maintaining system updates.
  • Manage user accounts, permissions, and access controls.
  • Ensure the security and integrity of IT systems through regular monitoring and updates.
  • Incident and Problem Management:
  • Document and track incidents and resolutions in the ticketing system.
  • Provide updates and maintain knowledge bases for common issues and solutions.
  • Collaborate with level 3 support and other IT teams to resolve complex issues.
  • Customer Service:
  • Deliver excellent customer service by promptly addressing and resolving support requests.
  • Provide training and guidance to end-users on IT systems and best practices.
  • Communicate effectively with users to understand their needs and provide appropriate solutions.
  • Continuous Improvement:
  • Suggest and implement improvements in IT support processes and procedures.
  • Stay updated with the latest IT trends and technologies to enhance support capabilities.
About SA Tech

SA Tech is a leading IT consulting and services company specializing in delivering cutting-edge technology solutions to global clients. With a strong focus on IT infrastructure, we help businesses achieve operational excellence through innovative solutions, exceptional service delivery, and a customer-centric approach.

Salary Information

The estimated salary for this role is ₹800,000 - ₹1,200,000 per annum, based on industry standards and market conditions.

Requirements
  • Proven experience in IT support or a similar role.
  • Strong knowledge of IT systems, hardware, and software.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work independently and as part of a team.
  • Strong communication and customer service skills.

Please note that this is an estimate and may vary based on individual qualifications and experience.