Technical Support Specialist with Strong Onsite Experience

2 weeks ago


Bengaluru, Karnataka, India Astellas Pharma Inc. Full time
Overview

Astellas Pharma Inc. is seeking a skilled Technical Support Specialist to join our team.

Salary

The estimated annual salary for this position is $75,000 - $90,000.

Job Description

We are looking for an experienced Technical Support Specialist who can provide timely and effective technical support for hardware, software, and networking issues. This role involves performing routine maintenance and upgrades on IT systems and equipment, installing and configuring computer systems, iPads, iPhones, printers, and other peripherals.

The ideal candidate will have strong knowledge of computer hardware, software, networking, and operating systems, as well as proficiency in troubleshooting and repair of IT equipment and systems. Excellent customer service and communication skills are essential for success in this role.

Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
  • 3+ years of experience in a field services or similar technical support role.
  • Strong knowledge of computer hardware, software, networking, and operating systems.
  • Proficiency in troubleshooting and repair of IT equipment and systems.
  • Excellent customer service and communication skills.
  • Ability to work independently and manage multiple tasks effectively.
  • Fluent in written and verbal business English.
Benefits

This role offers a competitive salary, excellent benefits package, and opportunities for professional growth and development.

Others

This position requires on-site work and may involve occasional evening or weekend work. A valid driver's license and willingness to travel to other sites as required are also necessary.



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