Technical Support Engineer

3 weeks ago


Bengaluru, Karnataka, India Servion Global Solutions Full time
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at Servion Global Solutions. The ideal candidate will have expertise in Cisco UCCE solutions and be able to provide top-notch support to our customers.

Responsibilities
  • Provide technical support for Cisco UCCE solutions, including troubleshooting and resolving issues.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain knowledge of Cisco UCCE products and technologies.
  • Communicate effectively with customers to understand their technical requirements and provide timely resolutions.
Requirements
  • 1-4 years of experience in technical support for Cisco UCCE solutions.
  • Strong understanding of VOIP protocols, such as SIP, H.323, and MGCP.
  • Familiarity with ITIL processes and procedures.
  • Hands-on experience with Cisco routing and switching, as well as voice devices and products.
  • Knowledge of performance management tools and integration experience with other tools.
What We Offer
  • A competitive salary range of $80,000 - $110,000 per annum, based on location and experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

This is a full-time position based in Bangalore, India. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.



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