Technical Support Professional
1 month ago
Job Description
We are seeking an experienced Support Engineering Analyst to provide technical support and troubleshooting services to our clients. The ideal candidate will have 3-5 years of experience in resolving technical issues and ensuring customer satisfaction.
Key Responsibilities:
- Provide technical support for clients via email, phone, and ticketing systems.
- Troubleshoot and resolve issues related to applications, systems, and configurations.
- Monitor and manage incoming support tickets.
- Communicate effectively with clients to understand their issues and provide clear updates.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Perform system configurations and adjustments based on client requirements.
- Maintain accurate documentation of issues, resolutions, and processes.
- Proactively identify recurring issues and suggest solutions to minimize future incidents.
- Participate in training sessions to improve technical knowledge and customer service skills.
Skills & Qualifications:
- 3-5 years of experience as a Support Engineer or in a similar technical support role.
- Strong proficiency in SQL and ability to troubleshoot database-related issues.
- Hands-on experience with ticketing systems for tracking and resolving incidents.
- Excellent client communication skills, both written and verbal.
- Experience in system configuration and support, including setting up applications and troubleshooting configuration-related issues.
We are looking for a skilled and customer-focused individual who can work in a fast-paced environment and handle multiple tasks simultaneously.
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