Technical Support Professional

1 month ago


Mohali, Punjab, India MNR Solutions Full time

Job Description


We are seeking an experienced Support Engineering Analyst to provide technical support and troubleshooting services to our clients. The ideal candidate will have 3-5 years of experience in resolving technical issues and ensuring customer satisfaction.


Key Responsibilities:



  • Provide technical support for clients via email, phone, and ticketing systems.
  • Troubleshoot and resolve issues related to applications, systems, and configurations.
  • Monitor and manage incoming support tickets.
  • Communicate effectively with clients to understand their issues and provide clear updates.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Perform system configurations and adjustments based on client requirements.
  • Maintain accurate documentation of issues, resolutions, and processes.
  • Proactively identify recurring issues and suggest solutions to minimize future incidents.
  • Participate in training sessions to improve technical knowledge and customer service skills.

Skills & Qualifications:



  • 3-5 years of experience as a Support Engineer or in a similar technical support role.
  • Strong proficiency in SQL and ability to troubleshoot database-related issues.
  • Hands-on experience with ticketing systems for tracking and resolving incidents.
  • Excellent client communication skills, both written and verbal.
  • Experience in system configuration and support, including setting up applications and troubleshooting configuration-related issues.

We are looking for a skilled and customer-focused individual who can work in a fast-paced environment and handle multiple tasks simultaneously.



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