Microsoft Infrastructure Support Specialist
1 month ago
Job Overview
">RevClerx Pvt Ltd is seeking a highly skilled Microsoft Infrastructure Support Specialist to join our IT Support team. This role involves providing Level 1 & 2 support, assisting clients with essential IT Desktop and Cloud solutions.
Key Responsibilities
">- Ticket Management: Handle support tickets efficiently using our ticketing system, delivering timely and effective solutions.
- Client Support: Address client issues with professionalism, providing IT support through phone and email.
- Technical Troubleshooting: Offer Level 1 & 2 support for desktop, cloud, and networking issues to ensure seamless operations.
- Microsoft 365 Administration: Manage and configure Microsoft 365, including Entra ID, Conditional Access Policies, Intune, MDM, MAM, and Microsoft Defender.
- Networking & Security: Perform domain, DNS administration, firewall (UTM) management, and other network-related tasks to maintain secure connectivity.
- Server Management: Provide support for Windows Server 2019 environments, including Active Directory and SQL Server administration.
- Documentation: Maintain clear and accurate records of support activities and resolutions.
- Continuous Improvement: Identify and suggest solutions to enhance IT systems and processes.
Must-Have Technical Skills
">- Microsoft Cloud: Experience with Microsoft Cloud services, including Azure.
- Web Technologies: Knowledge of core web technologies such as IIS, HTTP, SFTP, and SSL.
- Microsoft Licensing: Familiarity with Microsoft 365 A3 and A5 licensing, especially for large environments.
- Storage Technologies: Expertise with Microsoft 365 storage solutions, including OneDrive and SharePoint.
- Scripting: Proficiency in scripting languages like PowerShell, Python, and JSON.
- Microsoft 365 Platform: Comprehensive understanding of Microsoft 365 architecture and operations.
- Security Features: Experience configuring security tools in M365, such as AIP, DLP, ATP, IAM/RBAC, and SIEM.
- Active Directory & Azure AD: Advanced knowledge of AD and Azure AD, including group policies and ADSIEdit.
- Core Network Technologies: Proficiency in DHCP, DNS, and NTP.
- VMWare vSphere: Hands-on experience with VMWare vSphere environments.
- Messaging & Productivity: Knowledge of Microsoft Exchange, SharePoint, OneDrive, and Microsoft Teams administration.
Essential Soft Skills
">- Communication: Strong verbal and written skills, with a courteous phone manner.
- Problem-Solving: A proactive, solutions-oriented approach to technical challenges.
- Customer Service: Ability to handle client interactions with patience and professionalism.
- Growth Mindset: A strong desire to learn and advance within the IT field.
Benefits
">- Salary: ₹800000 - ₹1000000 per annum
- Health Insurance
- Meals and Cabs
- Professional Development: Support for certifications and ongoing training
- Mentorship: Guidance and mentorship from experienced IT professionals
- Collaborative Environment: A supportive and inclusive work culture
Equal Opportunity Employer
RevClerx Pvt Ltd values diversity and inclusivity. We welcome applications from all qualified candidates and assess them based on experience and qualifications.
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