Microsoft Infrastructure Support Specialist

1 month ago


Mohali, Punjab, India RevClerx Pvt Ltd Full time

Job Overview

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RevClerx Pvt Ltd is seeking a highly skilled Microsoft Infrastructure Support Specialist to join our IT Support team. This role involves providing Level 1 & 2 support, assisting clients with essential IT Desktop and Cloud solutions.

Key Responsibilities

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  • Ticket Management: Handle support tickets efficiently using our ticketing system, delivering timely and effective solutions.
  • Client Support: Address client issues with professionalism, providing IT support through phone and email.
  • Technical Troubleshooting: Offer Level 1 & 2 support for desktop, cloud, and networking issues to ensure seamless operations.
  • Microsoft 365 Administration: Manage and configure Microsoft 365, including Entra ID, Conditional Access Policies, Intune, MDM, MAM, and Microsoft Defender.
  • Networking & Security: Perform domain, DNS administration, firewall (UTM) management, and other network-related tasks to maintain secure connectivity.
  • Server Management: Provide support for Windows Server 2019 environments, including Active Directory and SQL Server administration.
  • Documentation: Maintain clear and accurate records of support activities and resolutions.
  • Continuous Improvement: Identify and suggest solutions to enhance IT systems and processes.

Must-Have Technical Skills

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  • Microsoft Cloud: Experience with Microsoft Cloud services, including Azure.
  • Web Technologies: Knowledge of core web technologies such as IIS, HTTP, SFTP, and SSL.
  • Microsoft Licensing: Familiarity with Microsoft 365 A3 and A5 licensing, especially for large environments.
  • Storage Technologies: Expertise with Microsoft 365 storage solutions, including OneDrive and SharePoint.
  • Scripting: Proficiency in scripting languages like PowerShell, Python, and JSON.
  • Microsoft 365 Platform: Comprehensive understanding of Microsoft 365 architecture and operations.
  • Security Features: Experience configuring security tools in M365, such as AIP, DLP, ATP, IAM/RBAC, and SIEM.
  • Active Directory & Azure AD: Advanced knowledge of AD and Azure AD, including group policies and ADSIEdit.
  • Core Network Technologies: Proficiency in DHCP, DNS, and NTP.
  • VMWare vSphere: Hands-on experience with VMWare vSphere environments.
  • Messaging & Productivity: Knowledge of Microsoft Exchange, SharePoint, OneDrive, and Microsoft Teams administration.

Essential Soft Skills

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  • Communication: Strong verbal and written skills, with a courteous phone manner.
  • Problem-Solving: A proactive, solutions-oriented approach to technical challenges.
  • Customer Service: Ability to handle client interactions with patience and professionalism.
  • Growth Mindset: A strong desire to learn and advance within the IT field.

Benefits

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  • Salary: ₹800000 - ₹1000000 per annum
  • Health Insurance
  • Meals and Cabs
  • Professional Development: Support for certifications and ongoing training
  • Mentorship: Guidance and mentorship from experienced IT professionals
  • Collaborative Environment: A supportive and inclusive work culture

Equal Opportunity Employer

RevClerx Pvt Ltd values diversity and inclusivity. We welcome applications from all qualified candidates and assess them based on experience and qualifications.



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