Technical Support Specialist
1 month ago
Overview
MNR Solutions is a leading provider of innovative solutions, and we are seeking a highly skilled Technical Support Specialist to join our team in Mohali. This role requires an individual with 3-5 years of experience in providing technical support and troubleshooting, with a strong understanding of SQL, client communication, and ticketing systems.
About the Role
We are looking for a proactive and customer-focused individual who can resolve technical issues efficiently and ensure customer satisfaction. The successful candidate will have hands-on experience with ticketing systems (e.g., JIRA, ServiceNow) and be proficient in SQL, with excellent client communication skills.
Responsibilities
- Provide timely and efficient technical support to clients via email, phone, and ticketing systems.
- Troubleshoot and resolve issues related to applications, systems, and configurations.
- Monitor and manage incoming support tickets, adhering to SLA (Service Level Agreement).
- Communicate effectively with clients to understand their issues and provide clear updates.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Perform system configurations and adjustments based on client requirements.
- Maintain accurate documentation of issues, resolutions, and processes.
- Proactively identify recurring issues and suggest solutions to minimize future incidents.
Requirements
- 3-5 years of experience as a Support Engineer or in a similar technical support role.
- Strong proficiency in SQL and ability to troubleshoot database-related issues.
- Hands-on experience with ticketing systems (e.g., JIRA, ServiceNow) for tracking and resolving incidents.
- Excellent client communication skills, both written and verbal.
- Experience in system configuration and support, including setting up applications and troubleshooting configuration-related issues.
What We Offer
We offer a competitive salary of ₹12 lakhs per annum, depending on experience, along with a range of benefits, including opportunities for professional growth and development, a dynamic work environment, and a chance to work with a talented team.
How to Apply
-
Highly Skilled Technical Support Specialist
17 hours ago
Mohali, Punjab, India MNR Solutions Full timeMNR Solutions is seeking a highly skilled Technical Support Specialist to join our team in Mohali. The ideal candidate will have 3-5 years of experience in providing technical support and troubleshooting, with a strong understanding of SQL, client communication, and ticketing systems.The role requires a proactive individual who is skilled at resolving...
-
Electrical Technical Support Specialist
3 weeks ago
Mohali, Punjab, India Schneider Electric Full timeJob OverviewSchneider Electric is seeking a highly skilled Electrical Technical Support Specialist to join our team. In this role, you will provide technical support to customers on various electrical distribution products.About the JobThis position requires a minimum of 3-8 years of hands-on experience in field services, maintenance, and electrical...
-
Technical Support Specialist
2 months ago
Mohali, Punjab, India MNR Solutions Full timeJob Summary:We are seeking an experienced Support Engineering Analyst to provide technical support and troubleshooting services for our clients. The ideal candidate will have 3-5 years of experience in providing technical support, with a strong understanding of SQL, client communication, and ticketing systems.Key Responsibilities:Technical Support: Provide...
-
Technical Support Specialist
1 month ago
Mohali, Punjab, India MNR Solutions Full timeAbout MNR SolutionsMNR Solutions is a mission-driven healthcare company delivering tangible outcomes to leading healthcare systems and provider groups.We are a recognized player in the industry, partnering with preeminent healthcare enterprises, including health systems, payers, medical groups, and life sciences companies.Job SummaryAs a Technical Support...
-
Technical Content Specialist
3 weeks ago
Mohali, Punjab, India Avisoft Full timeJob Title: Technical Content SpecialistWe are seeking a skilled Technical Content Specialist to join our team in Mohali.About AvisoftAvisoft is a technology and IT company based in Mohali and Jammu. We offer cost-effective and quality remote tech partnership services to global businesses.Role DescriptionThe ideal candidate will have expertise in simplifying...
-
Mohali, Punjab, India eClerx Full timeWe are seeking highly motivated individuals to join our team as Technical Support Agents in an Outbound Voice role. This position involves making outbound calls to customers who have reported technical issues with our products or services.Key Responsibilities:Make outbound calls to customers to address reported technical issues and provide effective...
-
Technical Talent Acquisition Specialist
2 weeks ago
Mohali, Punjab, India Kimoha Technologies Private Limited Full time**Job Title:** Technical Talent Acquisition Specialist**About Us:Kimoha Technologies Private Limited is a leading company that aims to provide innovative solutions. We are seeking an experienced Technical Talent Acquisition Specialist to join our team.**Job Description:*We are looking for a skilled IT recruiter who can understand and post technical job...
-
RevClerx IT Support Specialist
1 month ago
Mohali, Punjab, India RevClerx Pvt Ltd Full timeJob Title: RevClerx IT Support Specialist - Microsoft ExpertJob Overview:At RevClerx Pvt Ltd, we are seeking a skilled and experienced IT support specialist to join our team as a Microsoft expert. This role involves providing level 1 and level 2 technical support for desktop, cloud, and networking issues. The ideal candidate will have a strong...
-
Customer Support Specialist
1 month ago
Mohali, Punjab, India Club Malwa Private Limited Full timeWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Club Malwa Private Limited. As an In-Office Job, this role requires excellent communication skills and the ability to work in a fast-paced environment.Responsibilities:Assist customers with product-related issues via phone calls and troubleshoot technical...
-
Microsoft Infrastructure Support Specialist
1 month ago
Mohali, Punjab, India RevClerx Pvt Ltd Full timeJob Overview">RevClerx Pvt Ltd is seeking a highly skilled Microsoft Infrastructure Support Specialist to join our IT Support team. This role involves providing Level 1 & 2 support, assisting clients with essential IT Desktop and Cloud solutions.Key Responsibilities">Ticket Management: Handle support tickets efficiently using our ticketing system, delivering...
-
Mohali, Punjab, India Trantor Full timeJob Title: Customer Support Software Engineer SpecialistWe are seeking a skilled Customer Support Software Engineer to join our team at Trantor. This role requires a strong technical background and excellent communication skills.About the Role:The successful candidate will be responsible for providing expert-level technical support to customers using Cisco's...
-
Mohali, Punjab, India CivicMinds, Inc Full timeWe are seeking a skilled Technical Talent Acquisition Specialist to join our team at CivicMinds, Inc.About the RoleThis is an exciting opportunity for a talented individual to leverage their expertise in technical recruitment and contribute to the growth of our organization.Job ResponsibilitiesDevelop and execute effective recruitment strategies to identify...
-
Talent Acquisition Specialist
4 weeks ago
Mohali, Punjab, India InfoStride Full timeAbout the Role">We are seeking a highly motivated and detail-oriented Talent Acquisition Specialist to join our team. As a key member of our recruitment team, you will be responsible for sourcing, screening, and recommending top talent for technical roles such as Web Development, Mobile Development, and Data Analytics.Job Description">Manage the full...
-
Customer Service Representative
1 month ago
Mohali, Punjab, India Club Malwa Private Limited Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Club Malwa Private Limited. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.**Job Summary:**This is a full-time, in-office position that requires excellent communication and problem-solving...
-
ERPnext Implementation Specialist
2 weeks ago
Mohali, Punjab, India Jungleworks Full timeWe are looking for an experienced ERPnext Implementation Specialist to join our team at Jungleworks. As an ERPNext implementation specialist, you will be responsible for planning, executing, and delivering ERPNext projects from start to finish. If you have a strong technical background, excellent project management skills, and experience working with...
-
Technical Talent Acquisition Specialist
3 weeks ago
Mohali, Punjab, India Freelancer HR Full timeJob Title: Technical Talent Acquisition Specialist">About Freelancer HR:">We are a leading recruitment agency specializing in placing top talent in the tech industry.">Salary: We offer an estimated salary of $80,000 - $120,000 per year based on industry standards and location.">Job Description:">We are seeking an experienced Full Stack Developer to join our...
-
Senior LAN and Software Support Specialist
1 month ago
Mohali, Punjab, India XenonStack Full timeXenonStack, a leading IT company, is seeking an experienced Technical Support Engineer to join their ITOps team.Job DescriptionThe ideal candidate will have a strong passion for troubleshooting and solving technical issues. They will be well-versed in the concepts surrounding technical support and possess excellent problem-solving skills.Key...
-
Talent Acquisition Specialist
1 week ago
Mohali, Punjab, India InfoStride Full timeOverviewWe are seeking a skilled and detail-oriented Talent Acquisition Specialist to join our team at InfoStride. In this role, you will be responsible for managing the full recruitment cycle from sourcing to onboarding for technical and functional positions.
-
Senior Technical Sourcing Specialist
1 day ago
Mohali, Punjab, India Maxonic Full timeAbout MaxonicWe are a trusted ally in the quest for exceptional talent solutions, built on trust and communication. Our approach is holistic, combining hands-on experience and visionary foresight. We consistently strive to exceed our clientele's needs and adapt to the ever-changing technology landscape.Role: Talent Acquisition Consultant - TechnicalWe...
-
Technical Talent Acquisition Specialist
7 days ago
Mohali, Punjab, India Maxonic Full timeAbout MaxonicWe are a trusted partner in delivering exceptional talent solutions, built on trust and effective communication. Our approach is holistic, combining hands-on experience with visionary foresight to meet the dynamic challenges of our clients.Established in 2002, we have over 22 years of experience providing services across North America, Europe,...