Technical Support Specialist

1 month ago


Mohali, Punjab, India MNR Solutions Full time

Overview

MNR Solutions is a leading provider of innovative solutions, and we are seeking a highly skilled Technical Support Specialist to join our team in Mohali. This role requires an individual with 3-5 years of experience in providing technical support and troubleshooting, with a strong understanding of SQL, client communication, and ticketing systems.

About the Role

We are looking for a proactive and customer-focused individual who can resolve technical issues efficiently and ensure customer satisfaction. The successful candidate will have hands-on experience with ticketing systems (e.g., JIRA, ServiceNow) and be proficient in SQL, with excellent client communication skills.

Responsibilities

  • Provide timely and efficient technical support to clients via email, phone, and ticketing systems.
  • Troubleshoot and resolve issues related to applications, systems, and configurations.
  • Monitor and manage incoming support tickets, adhering to SLA (Service Level Agreement).
  • Communicate effectively with clients to understand their issues and provide clear updates.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Perform system configurations and adjustments based on client requirements.
  • Maintain accurate documentation of issues, resolutions, and processes.
  • Proactively identify recurring issues and suggest solutions to minimize future incidents.

Requirements

  • 3-5 years of experience as a Support Engineer or in a similar technical support role.
  • Strong proficiency in SQL and ability to troubleshoot database-related issues.
  • Hands-on experience with ticketing systems (e.g., JIRA, ServiceNow) for tracking and resolving incidents.
  • Excellent client communication skills, both written and verbal.
  • Experience in system configuration and support, including setting up applications and troubleshooting configuration-related issues.

What We Offer

We offer a competitive salary of ₹12 lakhs per annum, depending on experience, along with a range of benefits, including opportunities for professional growth and development, a dynamic work environment, and a chance to work with a talented team.

How to Apply



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