Customer Support Specialist

1 month ago


Mohali, Punjab, India Club Malwa Private Limited Full time

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Club Malwa Private Limited. As an In-Office Job, this role requires excellent communication skills and the ability to work in a fast-paced environment.

Responsibilities:

  • Assist customers with product-related issues via phone calls and troubleshoot technical problems.
  • Provide top-notch customer service by responding promptly to inquiries, resolving issues efficiently, and escalating concerns when necessary.
  • Collaborate with customers to install/uninstall our product and software, ensuring a seamless experience.
  • Aid customers in configuring products, addressing error messages, and troubleshooting common issues.
  • Project a professional company image through exceptional phone interaction, maintaining a positive tone and demeanor.
  • Offer customers comprehensive product and service information, empowering them to make informed decisions.
  • Transfer customers to relevant departments when required and escalate concerns to the next level when necessary.

Requirements:

  • Candidates should possess a strong background in customer-facing roles or technical support, with a willingness to adapt to new challenges.
  • The ideal candidate will be comfortable working night shifts and have a proven track record of delivering excellent customer experiences.

Benefits and Remuneration:

  • We offer a competitive salary range of $40,000 - $60,000 per annum, commensurate with experience.
  • Opportunities for growth and professional development within the company.

Working Environment:

  • Flexible work arrangements, including remote work options, to ensure work-life balance.
  • A dynamic and supportive team environment that fosters collaboration and open communication.


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