Tech Support Specialist

1 week ago


Mohali, Punjab, India Suffescom Solutions Pvt. Ltd. Full time

Company Overview:

Suffescom Solutions Pvt. Ltd., a leading provider of innovative solutions, is seeking a highly skilled Tech Support Specialist to join our team.

Salary: The estimated salary for this position is ₹200,000 - ₹400,000 per annum, depending on location and experience.

Job Description:

Key Responsibilities
  • Provide exceptional customer support via chat, resolving technical challenges and ensuring a seamless user experience.
  • Act as the primary point of contact for customers, gathering requirements, and offering tailored solutions to meet their needs.
  • Escalate complex issues to managers while maintaining open communication with customers.
  • Analyze processes and identify areas for improvement, suggesting enhancements to enhance product functionality.

Requirements:

Essential Skills
  • Excellent written communication skills, with a strong emphasis on clarity and precision.
  • Able to understand and respond effectively to customer queries, demonstrating empathy and patience.
  • Familiarity with software and product operations, enabling swift issue resolution.
  • Strong listening and questioning skills, with the ability to articulate complex solutions in a clear and concise manner.
Benefits:
  • Ongoing training and skill development opportunities.
  • A supportive work environment that fosters growth and recognition.


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