Tech Support Specialist
1 week ago
Company Overview:
Suffescom Solutions Pvt. Ltd., a leading provider of innovative solutions, is seeking a highly skilled Tech Support Specialist to join our team.
Salary: The estimated salary for this position is ₹200,000 - ₹400,000 per annum, depending on location and experience.
Job Description:
Key Responsibilities- Provide exceptional customer support via chat, resolving technical challenges and ensuring a seamless user experience.
- Act as the primary point of contact for customers, gathering requirements, and offering tailored solutions to meet their needs.
- Escalate complex issues to managers while maintaining open communication with customers.
- Analyze processes and identify areas for improvement, suggesting enhancements to enhance product functionality.
Requirements:
Essential Skills- Excellent written communication skills, with a strong emphasis on clarity and precision.
- Able to understand and respond effectively to customer queries, demonstrating empathy and patience.
- Familiarity with software and product operations, enabling swift issue resolution.
- Strong listening and questioning skills, with the ability to articulate complex solutions in a clear and concise manner.
- Ongoing training and skill development opportunities.
- A supportive work environment that fosters growth and recognition.
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