Electrical Technical Support Specialist

14 hours ago


Mohali, Punjab, India Schneider Electric Full time
Job Overview

Schneider Electric is seeking a highly skilled Electrical Technical Support Specialist to join our team. In this role, you will provide technical support to customers on various electrical distribution products.

About the Job

This position requires a minimum of 3-8 years of hands-on experience in field services, maintenance, and electrical testing.

Key Responsibilities
  • Provide technical support via phone, email, and other channels to customers on Schneider Electric's electrical distribution products.
  • Resolve technical requests from customers within a fixed timeframe.
  • Understand and reproduce received technical questions, determine causes, and convey solutions.
  • Create and manage knowledge base based on validated solutions.
  • Assist with onsite intervention for non-standard or critical issues.
Requirements
  • Minimum 3-8 years of experience in Field Services, Maintenance, and Electrical Testing.
  • Knowledge of EcoStruxure Power Monitoring Expert, EcoStruxure Power Scada operation, SoMove, Ecoreach, ION software, Modscan, Easergy Studio, and numerical relays.
  • Understanding of Industrial Communication networks such as Modbus, Modbus TCP/IP RIO, CAN Open, Profibus, Ethernet/IP, and Client Server Architecture.
  • Hands-on experience with Schneider Electric products, solutions, and engineering concepts.
  • Basis knowledge of MS-office.
  • Excellent communication and problem-solving skills.
  • Ability to interact with global customers.
Benefits
  • Competitive salary: ₹800,000 - ₹1,200,000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
Location

Mohali, Punjab.



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