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Technical Escalation Specialist

1 month ago

Bengaluru, Karnataka, India Check Point Software Full time
Job Summary:

The Technical Escalation Specialist will be a key member of our escalation team, providing world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as direct support to customers and partners on escalated issues. This role involves handling highly complex cases, collaborating on advanced troubleshooting, managing engagement with Product Engineering, reproducing customer issues, driving process improvements, and providing training and technical coaching.

Main Responsibilities:

* Handle complex cases and collaborate with internal teams on advanced troubleshooting
* Manage engagement with Product Engineering to reproduce customer issues and drive process improvements
* Provide training and technical coaching to internal teams and customers

About the Role:

This is a demanding role that requires a natural "Can Do" approach, high level of assertiveness, passion for self-challenge, and ability to work in a fast-paced environment. The ideal candidate has 4+ years of experience in TAC, expertise in Linux operating system, and knowledge of network protocols and troubleshooting tools. A strong understanding of TCP/IP stack, ARP, and Check Point products is also desirable.

Requirements:

* 4+ years of experience in Technical Account Management (TAC)
* Expertise in Linux operating system
* Knowledge of network protocols and troubleshooting tools
* Strong understanding of TCP/IP stack, ARP, and Check Point products

What We Offer:

We offer a competitive salary of $120,000 - $150,000 per annum, based on experience.