Senior Escalations Resolution Specialist
1 day ago
At myGwork, we're looking for a skilled Senior Escalations Resolution Specialist to join our team. As a key member of the R&C Escalations Team, you'll play a vital role in resolving executive and legal escalations, supporting new launches, and driving process improvements across multiple functions.
About the RoleThis is a fantastic opportunity to work with a fast-paced, innovative team at Amazon. As a Senior Escalations Resolution Specialist, you'll be responsible for:
- Supporting stakeholders with both legal and executive escalations
- Partnering with Country POCs to drive registration and verification experience initiatives
- Responding to executive/legal escalations requests in real-time, providing education to achieve first contact resolution and a remarkable customer experience
- Process Improvements: Identifying seller, compliance, and investigator/associate success barriers, providing solutions, and driving change through business improvement initiatives
You'll work closely with leadership and stakeholders across operations, technology, and product teams to ensure quick customer resolution on high-priority escalations from Senior Vice Presidents (SVP) and Chief Executive Officers (CEO). Your day will be filled with conducting deep dive analysis, brainstorming short and long-term solutions, leading stakeholder meetings, and finalizing RCA write-ups and corrective actions.
About YouWe're looking for someone with 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience. A Bachelor's degree or equivalent is required, along with experience handling confidential information. Professional auditing qualifications or similar risk/compliance credentials are also a plus. Experience with SQL and Excel is beneficial.
SalaryThe estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience.
BenefitsAs an employee of myGwork, you'll enjoy a range of benefits, including a competitive salary, comprehensive health insurance, retirement savings plan, and opportunities for professional growth and development.
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Bengaluru, Karnataka, India myGwork Full timeAbout the RoleWe are seeking a highly skilled Senior Escalation Resolution Specialist to join our team at myGwork. This is an exciting opportunity for you to work with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Job OverviewThis role is part of the wider Customer Trust and Partner...
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