Senior Escalations Resolution Specialist

1 day ago


Bengaluru, Karnataka, India myGwork Full time

At myGwork, we're looking for a skilled Senior Escalations Resolution Specialist to join our team. As a key member of the R&C Escalations Team, you'll play a vital role in resolving executive and legal escalations, supporting new launches, and driving process improvements across multiple functions.

About the Role

This is a fantastic opportunity to work with a fast-paced, innovative team at Amazon. As a Senior Escalations Resolution Specialist, you'll be responsible for:

  • Supporting stakeholders with both legal and executive escalations
  • Partnering with Country POCs to drive registration and verification experience initiatives
  • Responding to executive/legal escalations requests in real-time, providing education to achieve first contact resolution and a remarkable customer experience
  • Process Improvements: Identifying seller, compliance, and investigator/associate success barriers, providing solutions, and driving change through business improvement initiatives

You'll work closely with leadership and stakeholders across operations, technology, and product teams to ensure quick customer resolution on high-priority escalations from Senior Vice Presidents (SVP) and Chief Executive Officers (CEO). Your day will be filled with conducting deep dive analysis, brainstorming short and long-term solutions, leading stakeholder meetings, and finalizing RCA write-ups and corrective actions.

About You

We're looking for someone with 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience. A Bachelor's degree or equivalent is required, along with experience handling confidential information. Professional auditing qualifications or similar risk/compliance credentials are also a plus. Experience with SQL and Excel is beneficial.

Salary

The estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience.

Benefits

As an employee of myGwork, you'll enjoy a range of benefits, including a competitive salary, comprehensive health insurance, retirement savings plan, and opportunities for professional growth and development.



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