Senior Escalations Specialist

2 weeks ago


Bengaluru, Karnataka, India WELLS FARGO BANK Full time
About the Role

We are seeking a Senior Escalations Representative to join our team at Wells Fargo Bank. As a key member of our customer support team, you will play a critical role in resolving complex customer issues and providing exceptional service.

Responsibilities:
  • Support Less Experienced Individuals: Collaborate with colleagues to provide guidance and support in resolving customer inquiries and complaints.
  • Determine Appropriate Course of Action: Analyze complex customer issues and determine the best course of action to resolve them.
  • Perform Complex Administrative Tasks: Manage daily schedules, provide work direction, and assist in setting performance standards.
  • Provide Subject Matter Expertise: Share knowledge and expertise with less experienced individuals to ensure seamless execution of customer support tasks.
  • Respond to High-Level Complaints: Independently respond to escalated customer complaints and concerns.
Requirements:
  • 4+ Years of Customer Contact Experience: Proven experience in customer-facing roles within financial services, underwriting, or quality assurance environments.
About the Opportunity

This is an excellent opportunity for a motivated and results-driven individual to take on a challenging role in customer support. With a competitive salary of $60,000 - $80,000 per annum, this position offers a comprehensive compensation package that includes benefits and opportunities for growth and development.



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