Senior Escalations Specialist
2 weeks ago
We are seeking a Senior Escalations Representative to join our team at Wells Fargo Bank. As a key member of our customer support team, you will play a critical role in resolving complex customer issues and providing exceptional service.
Responsibilities:- Support Less Experienced Individuals: Collaborate with colleagues to provide guidance and support in resolving customer inquiries and complaints.
- Determine Appropriate Course of Action: Analyze complex customer issues and determine the best course of action to resolve them.
- Perform Complex Administrative Tasks: Manage daily schedules, provide work direction, and assist in setting performance standards.
- Provide Subject Matter Expertise: Share knowledge and expertise with less experienced individuals to ensure seamless execution of customer support tasks.
- Respond to High-Level Complaints: Independently respond to escalated customer complaints and concerns.
- 4+ Years of Customer Contact Experience: Proven experience in customer-facing roles within financial services, underwriting, or quality assurance environments.
This is an excellent opportunity for a motivated and results-driven individual to take on a challenging role in customer support. With a competitive salary of $60,000 - $80,000 per annum, this position offers a comprehensive compensation package that includes benefits and opportunities for growth and development.
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Senior Escalations Manager
2 weeks ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout the RoleAt Wells Fargo Bank, we are seeking an experienced Senior Escalations Manager to join our team. As a key member of our customer service leadership, you will be responsible for managing and developing teams that handle escalated customer complaints.Job DescriptionThe ideal candidate will have 4+ years of experience in customer-facing roles,...
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Cybersecurity Escalation Specialist
3 weeks ago
Bengaluru, Karnataka, India Check Point Software Full timeAbout UsCheck Point Software Technologies Ltd. is a leading provider of cyber security solutions to governments and corporate enterprises globally.We protect our customers from 5th generation cyber-attacks with an industry leading catch rate of malware, ransomware and advanced targeted threats.Our multilevel security architecture, Infinity Total Protection...
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Technical Escalation Specialist
3 weeks ago
Bengaluru, Karnataka, India Check Point Software Full timeJob Summary:The Technical Escalation Specialist will be a key member of our escalation team, providing world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as direct support to customers and partners on escalated issues. This role involves handling highly complex cases, collaborating on advanced troubleshooting,...
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Risk Management Specialist
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAt ADCI - Karnataka, we are looking for a Risk Management Specialist to join our team in Bangalore, KA, IND. This is an exciting opportunity to work with Prime Video's Trust and Safety operations on a global scale.About the RoleWe are seeking a highly skilled Risk Manager to oversee the escalation intake, triage, and investigation process, ensuring timely...
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Bengaluru, Karnataka, India ADCI - Karnataka Full timeWe are looking for a seasoned professional to lead our escalations team in ADCI - Karnataka, driving process improvement, motivating exceptional teams, and ensuring world-class customer experiences. Estimated salary: 1200000 INR.As a Customer Experience Escalation Lead, you will be part of the R&C Shared Services (SS) organization and own critical KPIs and...
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Technical Escalation Specialist
4 weeks ago
Bengaluru, Karnataka, India Check Point Software Full timeAbout the Job:Check Point Software Technologies Ltd. is a leading provider of cybersecurity solutions, and we're looking for a skilled professional to join our team as an Escalation Engineer.The successful candidate will provide world-class technical support to internal teams and customers, as well as collaborate with Product Engineering to resolve complex...
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Bengaluru, Karnataka, India SAP Full timeWe are seeking a highly skilled Senior Database Specialist to join our team in Global Database operations. With a focus on delivering top-notch database solutions, you will drive key deliverables and lead escalations for SAP HANA/MSSQL senior specialist roles.The ideal candidate will have 8-10 years of database expertise, with at least 5+ years experience on...
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Senior Clinical Data Specialist
4 weeks ago
Bengaluru, Karnataka, India Novo Nordisk Full timeAbout the RoleThe Senior Medical Reviewer will be responsible for conducting comprehensive medical reviews of clinical trial data across various therapy areas within the drug development portfolio. This role ensures the highest quality and consistency of medical data, with a strong emphasis on patient safety, protocol adherence, and compliance with Good...
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Senior Incident Management Specialist
2 weeks ago
Bengaluru, Karnataka, India Fujitsu Full timeAbout the RoleFujitsu is seeking a skilled Senior Incident Management Specialist to join our team. As a key member of our service delivery unit, you will play a crucial role in ensuring seamless incident management processes.Key ResponsibilitiesTo respond to contractual incidents, changes, and complaints by identifying, monitoring, and recording relevant...
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Senior Technical Solutions Specialist
3 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeCompany Overview:NTT DATA is a leading provider of business and technology services, serving 75% of the Fortune Global 100. Our commitment to innovation and customer satisfaction drives our success.Salary: $90,000 - $120,000 per annumJob Description:The Senior Technical Solutions Specialist plays a crucial role in delivering technical support to clients,...
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Senior Loan Servicing Specialist
2 weeks ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAt Wells Fargo Bank, we are seeking a highly skilled Senior Loan Servicing Specialist to join our team. This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and have a keen eye for detail.The estimated salary for this role is $55,000 - $65,000 per year, based on industry standards and market...
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Senior CAD Operations Specialist
2 weeks ago
Bengaluru, Karnataka, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full timeJob OverviewINES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] seeks a skilled Senior CAD Operations Specialist to join their team.Salary Range: ₹1,200,000 - ₹1,800,000 per annum (dependent on experience)Job Description:We are looking for a highly experienced CAD Operations Specialist with a strong background in Teamcenter and...
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Bengaluru, Karnataka, India SAP Full timeWe are seeking a highly skilled Senior Database Specialist to join our team. With 8-10 years of database expertise and at least 5+ years experience on SAP HANA/MSSQL, you will be responsible for key database deliverables and drive escalations as a technical specialist in performance and troubleshooting of SAP HANA.About the RoleThis role is part of our...
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Senior Business Operations Specialist
4 weeks ago
Bengaluru, Karnataka, India New Relic, Inc. Full timeNew Relic, Inc. is looking for a skilled Senior Business Operations Specialist to join our Global Services Delivery Team. In this role, you will be responsible for creating and managing users, profiles, roles, and permission sets in Salesforce.ResponsibilitiesTools provisioning (Salesforce, DocuSign, LinkedIn, ZoomInfo, etc.)Govern the integrity of our data...
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Senior Quoting Specialist
4 weeks ago
Bengaluru, Karnataka, India Juniper Networks Full timeAbout the RoleJuniper Networks is seeking a Senior Quoting Specialist to join our team. As a key member of our sales team, you will be responsible for creating and managing service renewal quotes for complex deals.Key Responsibilities:Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification, and...
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Senior Quality Assurance Specialist
2 weeks ago
Bengaluru, Karnataka, India Teva Pharmaceuticals Full timeTeva Pharmaceuticals seeks a highly skilled Senior Quality Assurance Specialist to oversee the implementation and maintenance of quality management systems in our EMSO APAC operations. The ideal candidate will have a strong background in pharmaceutical quality assurance, with at least 10-12 years of experience in the industry.In this role, you will be...
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Senior Application Specialist
3 days ago
Bengaluru, Karnataka, India PowerSchool Full time**Job Overview**The Senior Application Specialist at PowerSchool plays a crucial role in ensuring the efficient operation of software applications. This position involves receiving, prioritizing, documenting, and actively resolving escalated end-user help requests.Key Responsibilities:Lead the maintenance of all business applications, including regular...
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Senior Contract Specialist
2 weeks ago
Bengaluru, Karnataka, India Oracle Full timeThe Senior Contract Specialist role at Oracle is a dynamic position that requires strong contract administration and management skills. This job involves working closely with sales teams to interpret commercial contracts, ensuring compliance with Oracle's global approval matrix.Responsibilities:Draft complex Oracle contracts and agreements based on...
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Senior Revenue Accounting Specialist
7 days ago
Bengaluru, Karnataka, India dentsu Full timeJob SummaryWe are seeking a highly skilled Senior Revenue Accounting Specialist to join our team at dentsu. This role will be responsible for ensuring the accurate and timely recognition of revenue in accordance with IFRS 15.About the RoleThe Senior Revenue Accounting Specialist will work closely with Commercial Finance, Client Teams, and FP&A to ensure...
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Senior Technical Support Specialist
1 week ago
Bengaluru, Karnataka, India Value Point Systems Pvt Ltd Full timeJob OverviewWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Value Point Systems Pvt Ltd. The successful candidate will be responsible for providing exceptional technical support to our customers, resolving complex issues and ensuring seamless service delivery.About the RoleThis is a challenging role that requires...