Customer Service Resolution Specialist
4 weeks ago
Job Summary:
FISC-AA seeks a Customer Service Resolution Specialist to provide professional services and handle customer inquiries and issues.
Key Responsibilities:
- Handle customer calls and resolve queries in a timely and effective manner.
- Discuss matters with supervisors or team leaders to address issues.
- Provide resolutions to customers and maintain high levels of customer satisfaction.
- Carry out professional services like business research, legal services, and financial analysis.
- Ensure effective communication with customers and maintain good communication skills.
- Set goals to avoid escalations and maintain quality service to customers.
Requirements:
- Good communication skills in English.
- Ability to learn new things and adapt to changing situations.
Languages: English, Hindi, and any other language.
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