Customer Service Resolution Specialist

4 weeks ago


Bengaluru, Karnataka, India FISC-AA Full time

Job Summary:

FISC-AA seeks a Customer Service Resolution Specialist to provide professional services and handle customer inquiries and issues.

Key Responsibilities:

  • Handle customer calls and resolve queries in a timely and effective manner.
  • Discuss matters with supervisors or team leaders to address issues.
  • Provide resolutions to customers and maintain high levels of customer satisfaction.
  • Carry out professional services like business research, legal services, and financial analysis.
  • Ensure effective communication with customers and maintain good communication skills.
  • Set goals to avoid escalations and maintain quality service to customers.

Requirements:

  • Good communication skills in English.
  • Ability to learn new things and adapt to changing situations.

Languages: English, Hindi, and any other language.



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