Incident Resolution Specialist

2 weeks ago


Bengaluru, Karnataka, India BETSOL Full time

Job Summary: We are seeking a highly skilled Incident Resolution Specialist to join our team. The ideal candidate will have experience in managing and resolving critical incidents, as well as a strong understanding of ITIL principles.


Key Responsibilities:



  • Identify and prioritize critical incidents, working closely with cross-functional teams to resolve issues efficiently.
  • Develop and maintain incident management processes, ensuring seamless execution and continuous improvement.
  • Collaborate with stakeholders to understand business requirements and implement effective solutions.
  • Provide timely updates and communication to management and teams on incident status and resolution.
  • Ensure compliance with ITIL guidelines and industry best practices.

Requirements:



  • Minimum 3 years of experience in IT service management, with a focus on incident resolution.
  • Strong understanding of ITIL principles and practices.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • ITIL certification is a must.

What We Offer:



  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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