Customer Service Specialist

5 days ago


Bengaluru, Karnataka, India Portend Solutions Full time

**Job Overview**

Portend Solutions is seeking a highly skilled Customer Support Executive to join our team in Marathahalli. As a key member of our operations team, you will play a crucial role in providing exceptional customer service and ensuring timely issue resolution.

**Key Responsibilities:**

  • Respond to customer inquiries via various channels, including social media and email.
  • Escalate complex issues to senior support specialists as needed.
  • Work closely with the operations team to resolve customer complaints and improve overall customer satisfaction.

**Requirements:**

  • Bachelor's degree or equivalent in any field.
  • At least 1 year of experience in a customer-facing role, preferably in the IT industry.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

**What We Offer:**

  • A competitive salary package, with an estimated CTC of ₹25,200 per month and a take-home salary of ₹20,600.
  • Relocation benefits for outstation candidates.
  • A dynamic and supportive work environment, with opportunities for growth and professional development.

**Selection Process:

  • Initial screening by HR
  • Versant assessment (score of 4 or above required)
  • Operations round
  • Client round

**Work Location:** Portend Solutions, Marathahalli



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