Appeal Resolution Specialist, HR Expertise

3 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time

We are seeking a highly skilled and detail-oriented Appeal Resolution Specialist to join our team at ADCI - Karnataka. In this role, you will play a critical part in delivering best-in-class service to Amazon employees and alumni throughout their appeals journey.

About the Role

As an Appeal Resolution Specialist, you will utilize your expertise in human resources and analytical skills to identify required documentation for appeal cases, assess documentation for accuracy and past precedent, and identify process defects and recommended remediation. Your exceptional customer service, communication, and organizational skills will be essential in handling confidential and sensitive information, demonstrating strong integrity and ethical behaviors, and continuously improving processes.

What You Will Do
  • Utilize deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
  • Assess documentation for accuracy and past precedent.
  • Identify any process defects and recommend remediation.
Benefits of Working with Us

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience. Our organization delivers best-in-class service to Amazon employees and alumni, and as a member of our team, you will have opportunities for growth and development in a dynamic and rapidly changing environment.

In addition to a competitive salary, we also offer a range of benefits, including:

  • A generous package of paid time off and holidays.
  • A comprehensive health insurance plan.
  • Access to ongoing training and professional development opportunities.
  • The opportunity to work in a fast-paced, collaborative environment with a talented and dedicated team.

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