Senior Appeals Administrator

1 month ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
About the Role

We are seeking a highly skilled Senior Appeals Administrator to join our team at Amazon. As an Appeals Team Lead, you will be responsible for handling confidential and sensitive information, while demonstrating strong integrity and ethical behaviors.

Key Responsibilities
  • Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
  • Assess documentation for accuracy and past precedent.
  • Identify any process defects and recommend remediation.
Requirements
  • 1+ years of human resources experience
  • 1+ years of Microsoft Office products and applications experience
  • Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
  • 3+ years of contact center, customer service, human resources or equivalent experience
  • Demonstrated proficiency handling customer contacts, queries and resolutions.
Preferred Qualifications
  • 2+ years of human resources functions experience
  • Knowledge of HRIS or Applicant Tracking Systems are preferred
  • Experience with Payroll Systems, HRIS
  • 4+ years of contact center, customer service, human resources or equivalent experience
  • Experience using Knowledge database and researching skills.
Additional Information

We are open to hiring candidates to work out of one of the following locations: Virtual Location - KA. Additional languages a plus.


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